Apply on Employer Site

Weave · 2 weeks ago

PSS Activations Specialist

Weave - Headquarters (Lehi, UT)

Full-time

Hybrid

Senior Level

5+ years exp

Weave is a company focused on enhancing customer experiences through innovative payment solutions. The Payment Success Specialist – Activation plays a crucial role in guiding new customers through a strategic onboarding process, ensuring successful integration of payment systems into their business operations.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Serve as the primary consultant and trusted advisor for new payments customers, delivering a world-class onboarding experience from kickoff to activation

Lead comprehensive Payment Success Introduction + Training Calls that go beyond setup — aligning Weave’s capabilities with the customer’s operational goals and success metrics

Ensure flawless deployment of hardware, software, and Text-to-Pay workflows, guiding customers through best-practice configurations and tailored implementation plans

Design activation roadmaps that strategically guide customers toward their first milestones, including completing three transactions with unique customers, while embedding Weave Payments into daily operations

Establish clear activation success criteria and set expectations for adoption, usage, and continued engagement

Conduct proactive follow-up engagements with key stakeholders, assessing adoption progress and identifying opportunities for optimization

Deliver strategic recommendations to remove barriers, streamline workflows, and maximize payment utilization — positioning Weave as a mission-critical revenue tool

Act as a payments SME, advising customers on industry best practices, regulatory nuances, and operational strategies that improve financial performance

Monitor customer processing volume for six months post-activation, using data-driven insights to identify opportunities for increased usage and deeper platform adoption

Strategically guide customers toward reaching $5,000 in monthly processing volume — positioning them as Meaningful Volume Customers (MVC) and unlocking the full potential of Weave Payments

Partner with internal stakeholders across Customer Success, Sales, and Product to share activation trends, feedback, and market intelligence that shape go-to-market strategy

Qualification

Payments technology expertiseCustomer onboarding experienceChange management understandingSaaS experienceFinTech experienceAdvanced problem-solvingConsultative skillsExceptional communicationCollaborative mindsetEmotional intelligence

Required

5+ years of experience in customer onboarding, activation, customer success, or implementation — preferably within SaaS, FinTech, or payments

Proven expertise in payments technology, workflows, and best practices, with the ability to consult at a strategic level

Exceptional communication and facilitation skills, including experience engaging with business owners, operations leaders, and financial decision-makers

Advanced problem-solving skills — with the ability to proactively identify adoption risks, design tailored solutions, and influence outcomes

Deep understanding of change management and how to guide customers through behavioral and operational shifts

A results-driven mindset — consistently meeting or exceeding activation, volume, and adoption KPIs

Highly collaborative and cross-functional — thrives on working with Sales, Product, and Support teams to deliver a seamless, high-impact customer experience