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Plainridge Park Casino · 1 week ago

Host/Hostess - Sport Bar and Restaurant - Part-Time

Plainville, MA

Part-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

Plainridge Park Casino is a leading provider of integrated entertainment and casino gaming experiences. They are seeking a Host/Hostess to foster a fun environment, provide excellent customer service, and assist in maintaining the cleanliness and organization of the restaurant.

Gambling & Casinos

Responsibilities

Responsible for fostering a fun environment

Responsible for being a gracious host to all guests and co-workers

Responsible for promoting a positive influence in the community and participating in company-sponsored events

Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff

Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant

Seats guests in restaurant as per specified rotation requirements

Maintains proper seating and reservation documentation

Monitors restaurant for table availability

Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards

Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required

Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities

Completes all assigned closing duties at end of shift

Competes any reasonably requested job duty or any reasonable request made by manager or management personnel

Knows and promotes current casino events and programs and can give guests directions to all casino areas

Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play

Qualification

Customer serviceCommunication skillsCash register/POS systemOutgoing attitudeTeamwork

Required

Must have an outgoing, energetic, and enthusiastic attitude

Must enjoy hosting others

Must be comfortable initiating conversations and creating a fun environment with our guests

High School Diploma or equivalent

Read, write legibly, understand and speak English

Excellent customer service/communication skills

Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

Must meet professional appearance standards as prescribed by company policy

Must be able to respond to visual and oral cues

Able to work in constricting areas

Able to tolerate noise and bright lights

Able to work at a fast pace in often crowded/noisy environment

Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces