National Indoor RV Centers | NIRVC · 2 weeks ago
Assistant Service Advisor
North Las Vegas, Nevada
Full-time
Onsite
New Grad, Entry LevelNational Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused RV Assistant Service Advisor to join our team. The Assistant Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services.
Facilities Support ServicesMechanical EngineeringRecreational VehiclesService Industry
Responsibilities
Greet customers and provide them with a positive and professional experience
Listen to customer concerns and identify their needs
Document and accurately communicate service requests to the service technicians
Ensure that all necessary parts and supplies are ordered and available for the service technicians
Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
Follow up with customers after service appointments to ensure their satisfaction
Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
Maintain a clean and organized work environment
Qualification
Required
Experience as a Service Advisor
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Excellent organizational and time-management skills
Knowledge of RV repair and maintenance
Computer skills, including proficiency with Microsoft Office and service software programs
Valid driver's license
Benefits
Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
401K
Over 100 hours of PTO in the 1st year
4 paid Holidays and 40 hours of Floating Holiday
Industry leading pay
Brand new facilities
Advancement opportunities
Company
National Indoor RV Centers | NIRVC
National Indoor RV Centers was founded in 2009 by RV enthusiasts to help take the pain out of owning an RV.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageRecent News
Dallas Innovates
2025-06-28
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