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DocNetwork · 1 day ago

Implementation Specialist

Ann Arbor, MI

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $60K/yr

DocNetwork is a company focused on providing innovative health and safety solutions through its CampDoc and SchoolDoc platforms. They are seeking a passionate Implementation Specialist to join their Client Success Team, where the primary responsibility will be to support a diverse portfolio of clients by designing, building, and delivering custom solutions on time.

EdTechElectronic Health Record (EHR)

Growth Opportunities

Responsibilities

Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts

Manage the annual account review process, ensuring timely and accurate configuration

Interpret information supplied by clients to design customized solutions that support their administrative needs and enhance user experience

Guide clients through the setup and review process with clear communication and virtual support

Build meaningful connections with clients by communicating proactively throughout the review process with clarity and kindness

Configure and implement client accounts within our application based on their business needs and usage patterns

Become a subject matter expert on the platform’s functionality, configuration options, and best practices to support optimal client setup

Advise clients as a trusted consultant on how to effectively design and optimize their account

Collaborate within your pod and internal teams to find solutions that drive retention and growth

Collect and share client feedback to inform strategic and continuous product improvements

Foster a collaborative and inclusive work environment that supports teamwork and innovation

Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training as needed, including assisting with support emails/calls during the peak season (summer)

Qualification

SaaS configurationClient engagementProject managementMS ExcelGoogle SheetsCommunicationProblem-solving mindsetAttention to detailAdaptability

Required

Experience configuring SaaS products or working with web-based tools that require understanding of logic-based workflows, settings, or data structures

Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines

Strong communication and consultative skills

Proficient in MS Excel and Google Sheets

A problem-solving mindset with a proactive approach to client engagement

Ability to maintain a high level of attention to detail while working on multiple customized accounts at once

Tech-savvy with the appetite and aptitude to become an expert in our platform

Adaptability and comfort in fast-paced, evolving environments