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ACT · 1 week ago

Senior Program Manager/Director, Learning & Development

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$85K/yr - $95K/yr

5+ years exp

ACT is dedicated to helping people achieve education and workplace success. The Senior Program Manager/Director, Learning & Development will lead the strategy, design, and execution of a nationwide training program for test coordinators to ensure effective delivery of ACT assessments.

Career PlanningEducationNon Profit

No H1B

Responsibilities

Define the organization’s training and learning vision and strategy aligned with business goals, the product roadmap and customer needs

Coordinate the delivery of modern and scalable learning solutions

Prioritize training investments based on impact and ROI

Determine the best method to deliver training based on both the needs of end-users and the scalability of the solutions

Understand and implement new technologies such as automation and AI to accelerate learning and positive outcomes

Oversee design, delivery, and evaluation of training programs

Partner with Product to match the training experience with customer journey maps to ensure the needs of our training meet the needs of our customers

Ensure learning solutions are scalable, trackable, consistent, and high-quality

Adapt training to external stakeholders to continuously improve usability

Manage training budgets and resources

Oversee learning technologies (LMS, analytics tools)

Lead and develop training staff, instructional designers, facilitators, and vendors

Set clear expectations, performance metrics, and development paths for direct reports

Implement modern learning practices and coach others to ensure they are thinking through industry-leading solutions

Work with external partners, customers, product managers, and business units to diagnose performance gaps

Act as a trusted advisor on workforce capability and readiness

Influence leaders to support and model continuous learning

Establish metrics and dashboards to evaluate learning effectiveness and customer impact (behavior change, performance improvement, ROI)

Use data to refine programs and justify investments

Report on outcomes to executive leadership

3- month mark: Clearly articulate a vision for an external L&D program. Enhance ACT’s product road map

6-month mark: Start seeing items of the vision in action, people using systems that they have developed

12-month mark: Demonstrated successful outcomes for product roadmap and L&D program

Qualification

Large-scale training deliveryProgram managementTeam leadershipLearning technologiesAnalytical skillsStakeholder managementInstructional designAdministrative workCommunication skillsSelf-starter

Required

5+ years of proven experience in large-scale training delivery and strategy, program management, and team leadership for the Senior Program Manager position

7+ years of proven experience in large-scale training delivery and strategy, program management, and team leadership for the Director position

Experience developing and executing training for gig and temporary workers

Experience using AI, modern technologies and other automated solutions to deliver trainings at scale and with efficacy

Strong self-starter who has previously developed and executed L&D programs for companies and done so under their own direction

Strong analytical skills with ability to measure and report ROI

Excellent communication and stakeholder management skills

Willing to take on administrative work and direct training

Solid knowledge of and ability to apply learning technologies and modern instructional design practices

Experience leading a team of training experts

Able to travel up to 25%

Bachelor's degree in Instructional Design, Education, Human Resources, Business or a related field of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired