KnowBe4 · 3 days ago
Snr. Salesforce Administrator (Remote)
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
5+ years expKnowBe4 is a cybersecurity company focused on enhancing security culture through their AI-driven Human Risk Management platform. They are seeking a Senior Salesforce Administrator to manage their Salesforce ecosystem, ensuring it meets the needs of sales, operations, and leadership teams while continuously improving its functionality.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Manage the daily operation of Salesforce Sales Cloud, handling workflows, process builders, flows, dashboards, reports, and system configurations that keep teams productive and data accurate
Serve as a subject matter expert in at least one facet of Salesforce, such as Lightning, CPQ, Communities, Revenue Cloud, or advanced automation
Field requests and issues from internal users, identify common pain points, and devise practical solutions—whether that's automation, new configurations, or clear documentation that helps people help themselves
Track and resolve cases efficiently while maintaining high service standards
Build, test, debug, and document Salesforce components that meet functional requirements, working closely with stakeholders to turn business needs into working solutions
Lead the evaluation and implementation of new Salesforce features and capabilities
Perform package upgrades, assess operational risks, implement monitoring improvements, and proactively maintain applications to prevent issues before they impact users
Define and implement focused monitoring and analysis to enhance the environment
Partner with Internal IT and InfoSec to ensure the platform meets performance, security, and availability expectations, and work with stakeholders to gather requirements, build solutions, and manage rollouts
Collaborate with database managers and review and mentor junior administrators to maintain high standards for both the Salesforce platform and the data integrity that makes it valuable
Ensure quality assurance across all team deliverables
Manage Salesforce-related projects from requirements gathering through deployment, ensuring timely delivery and clear communication with all involved teams
Evaluate and follow through on issues and problems until resolved or appropriately escalated
Qualification
Required
5+ years of hands-on Salesforce Administrator experience with Sales Cloud, where you've managed configurations, built automation, and supported users in production environments at scale
Bachelor's degree in Information Technology, related field, or equivalent experience
2+ years of database data management experience, with a strong understanding of data quality, relationships, and how to maintain clean, reliable information at scale
Subject matter expertise in at least one facet of Salesforce (Lightning, CPQ, Communities, Revenue Cloud, advanced automation, etc.) that you can leverage to guide platform strategy
Advanced technical configuration skills across Salesforce workflows, flows, process builders, reports, dashboards, and dataloader—you're comfortable building complex solutions that actually work in the real world
Strong communicator who can translate technical concepts for non-technical users, write clear documentation, and effectively collaborate across all levels of the organization from end users to executives
Organized problem-solver with excellent time management skills and the ability to juggle multiple projects, prioritize effectively, and follow through on commitments
Leadership mindset with the ability to review, mentor, and guide the work of junior team members while collaborating effectively with IT, InfoSec, and stakeholders to ensure quality and security standards
Preferred
Salesforce Certified Advanced Administrator (ADM 301) credential that validates your expert-level platform knowledge
Experience with Copado or other SDLC tools for managing deployments, version control, and release management
Background with CPQ to Revenue Cloud migrations - you understand the complexity and considerations involved
Hands-on experience configuring Revenue Cloud features including Products, Pricing, and Dynamic Revenue Orchestration
Salesforce Certified Administrator (ADM 201/211) foundation
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
1001-5000 employees
H1B Sponsorship
KnowBe4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (2)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
bloomberglaw.com
2025-12-25
2025-12-15
Company data provided by crunchbase