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American Board of Internal Medicine · 2 weeks ago

Customer Relationship Advocate

Philadelphia, PA

Full-time

Hybrid

Mid Level

3+ years exp

The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions and providing information regarding certification in Internal Medicine and its programs.

AssociationHealth CareMedicalNon Profit

Responsibilities

Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy

Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries

Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools

Ensure appropriate and timely follow up to customers when additional information is requested by them

Process requests for customer-initiated transactions to complete MOC requirements

Manage outstanding case management work

Ensure all contacts are documented in the appropriate source application

Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning

Assist with special projects and miscellaneous tasks, as needed

Qualification

Customer relationship managementInterpersonal communicationOrganizational skillsMS Office proficiencyCRM functionalityEmpathyProfessional demeanorAttention to detailTime management