American Board of Internal Medicine · 7 hours ago
Customer Relationship Advocate
Philadelphia, PA
Full-time
Hybrid
Mid Level
3+ years expThe American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions and providing information regarding certification in Internal Medicine and its programs.
AssociationHealth CareMedicalNon Profit
Responsibilities
Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy
Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries
Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools
Ensure appropriate and timely follow up to customers when additional information is requested by them
Process requests for customer-initiated transactions to complete MOC requirements
Manage outstanding case management work
Ensure all contacts are documented in the appropriate source application
Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning
Assist with special projects and miscellaneous tasks, as needed
Qualification
Required
Undergraduate degree or equivalent professional background
Minimum of 3+ years of experience in a customer-facing role
Experience in a high touch relationship-focused environment
Experience in supporting or communicating with physicians
Solid interpersonal and written communication skills
Consistent attention to detail
Excellent organizational and time management abilities
Proven ability to explain information clearly and relate well to others
Ability to maintain a calm, professional demeanor
Expertise in handling sensitive issues with empathy, respect, diplomacy, and confidentiality
Proficiency in MS Office
Experience utilizing CRM functionality
Experience supporting web-based portals
Benefits
Ongoing learning opportunities
Exceptional total compensation & benefit offerings
Company
American Board of Internal Medicine
Certifying 260k+ internists and subspecialists who demonstrate the knowledge, skills and attitudes essential for excellent patient care.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Baron
President and CEO (effective 6/10/2013)
Judi Cassel
Chief Operating Officer
Company data provided by crunchbase