Datadog · 2 weeks ago
Manager 1, Technical Account Management - Denver
Denver, Colorado, USA
Full-time
Hybrid
Mid, Senior Level
$146K/yr - $213K/yr
3+ years expDatadog is a global SaaS business dedicated to enabling digital transformation and cloud migration. As a Manager 1 in Technical Account Management, you will lead a team to ensure customers realize long-term value from Datadog's platform through successful adoption and partnership.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes
Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
Drive account strategy discussions focused on product adoption, expansion, and services delivery
Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization
Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team
Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
Qualification
Required
An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization
Comfortable leading teams of customer-facing technical professionals
A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
Confident leading customer-facing conversations and navigating escalations with empathy and clarity
Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
A clear communicator who can influence without authority and align stakeholders around common goals
Passionate about continuous improvement, operational excellence, and customer value
Benefits
Best-in-breed onboarding and leadership enablement
Generous global benefits
Intra-departmental mentor and buddy programs
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Ongoing professional development, leadership training, and career pathing
An inclusive company culture with access to Community Guilds and Inclusion Talks
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
Benzinga.com
2026-01-15
The Motley Fool
2026-01-05
Company data provided by crunchbase