Tebra · 2 weeks ago
Billing Support Specialist
United States
Full-time
Remote
Entry Level
$23.31/hr - $25/hr
1+ years expTebra is a company that aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. The Billing Support Specialist will provide top-tier service by delivering fast, accurate, and effective solutions to billing company customers, ensuring customer satisfaction and supporting business growth.
Electronic Health Record (EHR)Health CareMedical
Responsibilities
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency
Maintain a positive, empathetic, and professional attitude toward customers at all times
Perform thorough root cause analysis for issues, identifying trends and recommending corrective actions
Assist users in navigating the software, managing patient accounts, and utilizing features effectively
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform
Maintain detailed records of customer interactions, resolutions, and follow-up actions following established procedures
Identify, document, and escalate software bugs, system limitations, or recurring issues to product and engineering teams
Ensure strict adherence to HIPAA and healthcare data security regulations in all customer interactions and data handling
Collaborate effectively with payers (insurance companies), Clearinghouses, and internal teams (e.g., enrollments, product, engineering) to troubleshoot and resolve escalated issues
Collaborate with training teams to improve self-help documentation, FAQs, and user guides
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks
Handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries
Qualification
Required
High school diploma or equivalent required; associate's degree preferred
1-year minimum experience in customer support, technical support, or billing support, preferably for a billing company, medical office billing team, contact center or healthcare Saas company
Experience in Medical Billing or Healthcare industry
Understanding of medical billing workflows, insurance claims submissions, and payment processing
Familiarity with CPT, ICD-10, HCPCS codes, medical terminology and denial management is a plus
Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
Knowledge of HIPPA compliance and data security best practices
Ability to navigate and troubleshoot SaaS- based platforms and related integrations
Basic coding knowledge related to medical billing and claims processing
Understanding of claims submission and payer communications, including EDI enrollment process
Analytics skills to diagnose and resolve billing-related issues efficiently
Strong interpersonal and communication skills to support healthcare providers and billing teams effectively
Experience using CRM platforms such as Salesforce
Strong multi-tasking and time management skills
Preferred
associate's degree preferred
Knowledge of CMS forms, payer policies, and the US Payer landscape preferred
Experience with EHR/EMR, practice management software, or healthcare revenue cycle management systems preferred
Benefits
Discount through Dell
Gympass for a great workout
Telus Employee Assistance Program to find mental health resources
Wellness and childcare subsidy
University/Education discount
Gympass for access to health and fitness apps
Telus Employee Assistance Program to find mental health resources
Company
Tebra
Tebra provide independent healthcare practices with digital tools and support to thrive in a new era of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Hildred CapitalJP MorganGolub Capital
2025-12-17Series Unknown· $250M
2025-12-17Debt Financing
2022-07-07Series B· $72M
Leadership Team
Dan Rodrigues
CEO, Co-Founder
Kevin Marasco
Chief Growth Officer
Recent News
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Company data provided by crunchbase