BAL · 1 day ago
Client Experience Strategist
Richardson, TX
Full-time
Onsite
Entry, Mid Level
2+ years expBAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. They are seeking a Client Experience Strategist to act as a Subject Matter Expert in communicating with Foreign Nationals regarding their immigration experiences, while supporting ongoing pilot projects to enhance operational models and technology adoption.
ConsultingCustomer ServiceInformation TechnologyLaw EnforcementLegal
Responsibilities
Act as an omni comms champion, providing support, training, and initial setup for teams
Assist and collaborate with team members assigned to specific client accounts in learning omni channel communication technologies and best practices
Identify and flag items that require the attention of leadership, attorneys, practice support, or other relevant stakeholders
Contribute to projects focused on optimizing the use of omni comms technology, including participation in audits, cleanups, insights & reporting, and mitigation efforts
Refine responsibilities for CX Specialists based on pilot objectives
Document modified workflows and share insights with stakeholder groups
Participate in gathering lessons learned, findings, and recommendations to enhance operational efficiencies
Respond to FN inquiries following the Comms Directory guidance leveraging macros, recommended templates, tags, etc. where applicable
Escalate substantive, legal strategy, and case-specific inquiries to corresponding contacts within the legal team
Monitor Intercom traffic and response performance for client accounts
Assist in creating and distributing client-specific reporting as needed
Provide feedback and recommendations to improve Omni Channel Communications adoption across BAL
Qualification
Required
Bachelor's degree in Communications, Business Administration, or a related field
2 years' experience in leveraging technology communication platforms experiences within a legal or professional services setting
2 years' immigration and/or relevant industry experience
Strong knowledge of when to escalate issues to attorneys or other critical stakeholders
Strong customer-centric mindset as it relates to communications by channel, response times, workflow experiences, etc
Exceptional communication, problem-solving, and multitasking abilities
Preferred
Advanced degree preferred
Proficiency in Intercom or other omni channel communication technologies preferred
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick time
Unlimited vacation
401(k) with company match
Company
BAL
BAL is a corporate immigration law firm that delivers consulting services for organizations.
1001-5000 employees
H1B Sponsorship
BAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (6)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeremy Fudge
CEO
Recent News
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