Apply on Employer Site

Dominium · 2 weeks ago

Service Desk Technician I - Dallas Regional Office

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

Dominium is a respected leader in affordable housing, dedicated to tackling the affordable housing crisis. As an IT Service Desk Technician I, you will provide exceptional customer service, assist users in achieving business goals, and maintain data integrity and security while resolving IT issues.

Commercial Real EstateLeasingProperty ManagementReal Estate

Responsibilities

Provides exceptional customer service to ensure all users can use systems to achieve business goals and objectives

Records, tracks, and documents the Service Desk problem-solving process through to final resolution

Prioritizes and schedules problem resolution tasks to ensure timely and efficient handling of issues

Adheres to Corporate/Departmental standards, policies, and procedures to maintain data integrity and security

Escalates incidents to the appropriate IT personnel or queue when necessary

Verifies that open incidents are followed up and resolved in a timely manner

Accesses software updates, knowledge bases, and other internet-based resources to aid in problem resolution

Provides deskside support for in office staff and remote support for property and remote staff

Configures and manages IT assets

Identifies and learns appropriate software and hardware used and supported by the organization

Performs post-resolution follow-ups to help requests and ensure user satisfaction

Handles additional projects as assigned

Qualification

Windows operating systemsMS Office productsIncident managementIT certificationsNetworking conceptsRemote troubleshootingCustomer service skillsMultitasking abilityCommunicationProblem-solving ability

Required

Two (2) year IT degree or related combinations of education and experience, related IT certifications preferred

Must have a solid working knowledge of various Windows operating systems, MS Office products and email packages

General working knowledge of networking and server concepts

Ability to setup and troubleshoot remote DSL and Cable installations and install and troubleshoot wireless routers at our remote sites

Excellent communication (written and verbal) and customer service skills

Ability to multitask and advanced ability in troubleshooting and solving problems

Preferred

One (1) year of service desk experience preferred, and familiar with incident management

Familiarity with Intune, Microsoft Exchange and Active Directory environments a plus

Benefits

Competitive salary

Incentive bonus program

Training and development programs

Career growth and community volunteer and outreach programs

Comprehensive benefits package for eligible employees

Basic Life and AD&D

Employee, Spouse and Child Supplemental Life and AD&D

Short and Long-Term Disability insurance

Medical, Dental and Vision coverage

Optional Health Savings Accounts

Medical and Dependent Care Flexible Spending Accounts

Voluntary Benefits (Accident, Critical Illness, Whole Life)

Employee Assistance Program

401(K) plan

Health and Financial Wellness Programs

Paid Time Off including Paid Holidays and Floating Holidays

Paid Parental Leave

Education Reimbursement

Employee Recognition

Dominium Employee Emergency Fund

Company

Dominium

Glassdoor3.6

Founded in 1972, Dominium is a purpose-driven leader in affordable housing, dedicated to addressing the nation’s housing crisis through lasting and impactful solutions.

Founded in 1972

Plymouth, Minnesota, USA

1001-5000 employees