Technical Field Service Representative jobs in United States
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THINK Surgical · 2 weeks ago

Technical Field Service Representative

positionUnited States
timeFull-time
remoteOnsite
seniorityMid Level
money$40/hr - $45/hr
date3+ years exp

THINK Surgical is a company focused on providing innovative surgical solutions, and they are seeking a Technical Field Service Representative to support customer installations and troubleshoot equipment issues. The role involves on-site service, testing, and customer support to ensure product performance and customer satisfaction.

BiotechnologyHealth CareMedicalRobotics
badNo H1Bnote

Responsibilities

Conduct on-site product installation & execute testing procedures to ensure proper working order
Isolate equipment start-up malfunctions and take corrective action
Perform Initial and Final Acceptance Testing
Resolve process challenges & track system performance at customer installations
Answer complex technical questions on equipment and work with customers to troubleshoot problems
Provide HW/SW technical engineering support via telephone and at customer sites
Work with engineering, regulatory, and manufacturing groups to develop & implement corrective actions as needed
Make recommended design changes to improve product overall effectiveness
Prepare daily logs and report of work performed
Prepare expense reports within one week of return from travel
Troubleshoot and debug new and existing robotic sub-systems (electrical/software/mechanical)
Assist in the verification and validation process of the completed designs

Qualification

Field service experienceSystem electronicsMSDOSLinuxMS Office proficiencyManufacturing PracticesMedical instrument developmentCustomer relationsSituational adaptabilityDecision qualityTeam player

Required

AS degree in a technical field or equivalent experience
3-5 years hands-on field service experience
Demonstrated competency & high level of understanding of system electronics, MSDOS, and Linux
Proficient computer skills, knowledge of MS Office, Excel, PowerPoint, Visio and Project
Excellent customer relations, listening, and organizational skills
Results-oriented, team player with a can-do attitude
Ability to work cooperatively with others within and across functions and at all levels of the company
Experience in standard bench test equipment such as digital millimeter oscilloscopes
Attendance and Punctuality are essential functions of the position
Knowledge of Good Manufacturing Practices (GMP) and applicable Quality System Standards

Preferred

Bachelor's degree
Medical instrument development (FDA design controls) and industry experience
Experience with EMI/EMC compliance challenges, design for reliability, and design for manufacturability
Understanding of optical and/or magnetic position encoding technologies, principles, and knowledge of commercially available devices
Experience with additional sensing technologies (e.g., analog-optical, capacitive, inductive, resolvers, etc.)

Company

THINK Surgical

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THINK Surgical is a medical device company that develops, manufactures and markets active robotic surgical systems for orthopedic surgery.
dateFounded in 2007
location
Fremont, California, USA
people-size51-200 employees
web-link
http://thinksurgical.com

Funding

Current Stage
Growth Stage
Total Funding
$244.21M
Key Investors
David C. DvorakKDB Investment
2023-06-28Undisclosed· $5M
2022-10-26Private Equity· $100M
2022-04-07Undisclosed· $5M

Leadership Team

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Aditya Bhowmick
Senior Software Engineer, TPLAN
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Recent News

PR Newswire
THINK Surgical appoints Josh DeRienzis as Chief Legal Officer
2025-11-07
EIN Presswire
Demand for Personalized Knee Implants Market is forecasted to reach a value of US $3.2 billion by 2029
2025-08-22
PRLog
Surgical Robots Market: What Stakeholders Need to Know
2025-08-13
Company data provided by crunchbase