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Collinson · 3 weeks ago

Client Operations Executive (Spanish)

Dallas, TX

Contract

Onsite

New Grad, Entry Level

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. The Client Operations Executive is responsible for delivering day-to-day operational activities required to support client programs, ensuring service excellence and maintaining client satisfaction.

Consumer Services

Responsibilities

Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements

Set up, maintain, and update client programs and system configurations

Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy

Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution

Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs

Provide operational administrative support to the Client Operations Manager and Client Account Managers as required

Respond to basic client queries and requests promptly and professionally

Maintain positive working relationships with internal teams, global partners, clients, and third-party suppliers

Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements

Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented

Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately

Set up program details in the back-office system following standard processes and operational best practice

Conduct end-to-end operational testing for new deals, implementations, or system developments prior to launch

Prepare and distribute internal client information sheets and supporting documentation

Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards

Ensure internal documentation contains up-to-date client and program information accessible across the organization

Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence

Adhere to business processes and compliance standards across all operational activities

Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability

Support the creation of new operational solutions that meet evolving commercial and client needs

Raise operational issues, system bugs, and improvement opportunities on behalf of the team

Assist in documenting processes and supporting materials for training, education, and business awareness

Qualification

Fluent SpanishMS Office proficiencyProject coordinationAttention to detailProblem solvingInterpersonal skillsCommunication skills

Required

Fluent Spanish essential (Spoken and Written), with Portuguese as a plus

Detail oriented and quality focused with project coordinator skills

Excellent attention to detail and good administrative skills

Strong mastery of MS Office tools including Word, Excel and PowerPoint

Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards

Excellent listening, verbal, interpersonal, written and communication skills

Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work

High School Diploma or equivalent