System One · 3 weeks ago
Technical Support Analyst II
Tulsa, OK
Full-time
Onsite
Entry, Mid Level
2+ years expSystem One is seeking a skilled and customer-focused Help Desk II Technician to provide advanced technical support to end-users. This role serves as the escalation point for complex issues and requires strong troubleshooting abilities and excellent communication skills while supporting a wide range of IT systems and applications.
Staffing Agency
Responsibilities
Provide second-level support for hardware, software, and network issues
Troubleshoot and resolve escalated tickets from Help Desk I staff
Assist with installation, configuration, and maintenance of desktop systems and applications
Support user account management, permissions, and access controls
Perform routine maintenance tasks such as updates, patches, and backups
Assist in monitoring system performance and security
Communicate effectively with end-users to understand and resolve technical issues
Document solutions and provide clear instructions to users
Deliver training and guidance on IT best practices when needed
Work closely with Systems Administrators and IT staff to resolve complex problems
Escalate unresolved issues to Tier III or specialized teams as appropriate
Contribute to knowledge base documentation for recurring issues
Identify opportunities to improve support processes and efficiency
Stay current with emerging technologies and recommend improvements
Participate in IT projects and system upgrades as assigned
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
2–4 years of experience in IT support or help desk roles
Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications
Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools
Excellent problem-solving, communication, and customer service skills
Preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus
Company
System One
System One is a professional staffing firms.
5001-10000 employees
H1B Sponsorship
System One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (9)
2022 (10)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$301.8MKey Investors
TruistOaktree Capital ManagementProspect Capital Corporation
2021-01-28Debt Financing· $290M
2020-12-08Private Equity
2016-09-20Acquired
Leadership Team
Troy Gregory
Chief Executive Officer
Dan Moran
Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase