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Everise · 1 week ago

Spanish Bilingual Customer Service Representative - Onsite Orlando, FL

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $16.50/hr

Everise is a customer service company seeking a Spanish Bilingual Customer Service Representative. In this role, you will utilize your customer service skills to assist clients' members with their healthcare benefits and resolve inquiries through inbound calls.

Artificial Intelligence (AI)Customer ServiceInternet of ThingsTechnical Support

Growth Opportunities

Responsibilities

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision-making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Must be flexible to work weekends & holidays, based on client needs

Qualification

Bilingual (English-Spanish)Healthcare backgroundCustomer service skillsAnalytical abilitiesDecision-makingTeam playerFlexibility

Required

Must be located in or willing to travel to the site location of 8517 Southpark Circle, Suite 140, Orlando, Florida 32819

English-Spanish bilinguals must be proficient in English

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and/or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision-making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Must be flexible to work weekends & holidays, based on client needs

High school diploma or GED

Ability to pass a drug screen and background check

A dedicated area to work area, free from distractions and background noises

Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

Strong decision-making and analytical abilities

Ability to identify customer needs and articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 3220 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter