Sazerac Company · 1 month ago
HR Shared Services Specialist Team Lead
US-KY-Louisville
Full-time
Hybrid
Senior Level
$77K/yr - $77K/yr
5+ years expSazerac Company is a family-owned business with a long history in the spirits industry, and they are seeking an HR Shared Services Team Lead. This role is responsible for delivering efficient HR services, driving process improvements, and ensuring operational excellence within the HR Shared Services team.
Food and BeverageWine And Spirits
Responsibilities
Leverage the My Development system to coach and mentor HRSS Specialists
Promote continuous learning, skill development, and high performance within the team
Support adoption of Sazerac’s Performance Development System (PDS) across HR Shared Services
Lead and drive productivity and efficiency initiatives across HRSS
Collect feedback from specialists, stakeholders, and end users to identify improvement opportunities
Implement sustainable solutions to enhance processes and service quality
Manage ServiceNow reporting to track performance metrics and identify actionable trends
Partner with HRIS and IT teams to validate and test changes prior to deployment
Champion technology, automation, and data integrity across all HRSS processes
Oversee day-to-day HR Shared Services operations, ensuring timely, accurate delivery of services
Manage and resolve escalations while maintaining compliance with policies and SLAs
Define and monitor KPIs and service quality standards
Conduct regular audits to ensure process adherence and identify improvement opportunities
Lead corrective and preventive actions for recurring issues, promoting accountability and continuous improvement
Coach specialists in customer service excellence and process execution
Create and maintain process documentation, training materials, and knowledge base content
Monitor customer feedback to enhance satisfaction and responsiveness
Qualification
Required
Bachelor's degree
Minimum 5 years of experience in HR Shared Services or a related HR operational role
Experience using ServiceNow (HRSD) or similar system for case management, knowledge management, and reporting
Strong analytical, problem-solving, and data interpretation skills
Excellent communication and interpersonal abilities with demonstrated coaching experience
Highly organized with strong project management and attention to detail
Experience in business process methodology, governance, or project management frameworks
Preferred
Proficiency in process mapping/documentation tools (e.g., Visio)
Experience with Dayforce
Bilingual (English/Spanish or other) - highly desired
Benefits
Competitive Pay
Comprehensive Benefits from Day One including medical, dental, vision, disability, and life insurance.
Family Coverage: Options to cover family members, including domestic partners.
401(k) Plan: Immediate access to a matching 401(k) plan.
Flexible Time Away: Enjoy paid time off (PTO), holidays, and parental leave.
Mental Health and Wellness: Access to mental health care and wellness incentive programs.
Educational Support: Benefit from tuition reimbursement and our scholarship program for dependents of Sazerac team members.
Fun Extras: Enjoy branded apparel, fun events, and a team member bottle purchase program.
Training and Development: Opportunities for professional growth and development.
Company
Sazerac Company
The Sazerac Company is a privately held alcoholic beverages company.
5001-10000 employees
H1B Sponsorship
Sazerac Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jake Wenz
President & CEO
Michael Metzger
Global CIO
Recent News
2025-11-10
New Orleans CityBusiness
2025-11-04
Company data provided by crunchbase