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Blaze Credit Union · 2 weeks ago

Consumer Loan Servicing Representative

Saint Paul,MN,US

Full-time

Onsite

Entry Level

$22.53/hr - $24.50/hr

1+ years exp

Blaze Credit Union is a financial institution focused on consumer lending services. The Consumer Loan Servicing Representative assists members and employees with inquiries related to lending products and services, while managing various support duties including payment processing and loan servicing.

BankingFinancial Services

Responsibilities

Answers incoming phone calls and chats about servicing current consumer loans

Assists members by taking payments over the phone through SWBC

Assists members with payment options, set up and changes

Completes requests for payment reversals/recasts

Initiates Payment Deferral Program requests

Collects and reviews proof of insurance for auto loans

Assists members with CPI placement and waivers

Provides pay-offs for members and third parties

Completes Letters of Guarantee requests for insurance companies

Gathers loan information and files Gap and CUNA claims

Assists members with questions on loan products, promotions, and offers

Completes Q2 digital banking messages

Performs other duties as assigned to support effective department operations

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

Regular and predictable attendance

Perform other duties as requested

Qualification

Financial institution experienceCustomer service experienceMicrosoft productsCommunication skillsDNA core financial platformsMultitaskProblem-solving skills

Required

Minimum high School degree or equivalent

Minimum 1-year financial institution experience

Strong verbal and written communication skills

Computer skills including Microsoft products

Ability to work in a fast-paced environment and manage multiple tasks

Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified

Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs