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Gainwell Technologies · 2 weeks ago

Early Career Help Desk Technician- Wisconsin

United States

Full-time

Remote

New Grad, Entry Level

$44K/yr - $64K/yr

0+ years exp

Gainwell Technologies is a company focused on improving healthcare through technology. As an Early Career Help Desk Technician, you will assist customers with technical inquiries and ensure their issues are resolved efficiently, contributing to the overall mission of enhancing health and well-being for vulnerable communities.

Health CareInformation Technology

H1B Sponsor Likely

Responsibilities

Answers help desk telephones for assigned account(s) and respond to moderately complex customer inquiries to ensure customer needs are met

Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers to highly complex technical problems as appropriate

Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame and prepare customer presentations for virtual training

Logs and tracks inquiries using a problem management database and maintain history records and related problem documentation

Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved

Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates

Qualification

Technical SupportProblem SolvingCustomer ServiceTechnical TrainingOperating Systems

Required

0-3 years of technical or customer support experience

Experience working with company products and operating systems

Experience in solving computer-related problems

Preferred

2 or more years of technical training preferred

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development academies

Company

Gainwell Technologies

Glassdoor3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (90)

2024 (78)

2023 (56)

2022 (96)

2021 (33)