Acro Service Corp ยท 2 weeks ago
Business Process Analyst
Reno, NV
Full-time
Hybrid
Entry, Mid Level
$48/hr - $53/hr
2+ years expAcro Service Corp is seeking a Business Process Analyst to support the Elections Division by analyzing, designing, and improving election systems processes. This role is critical in enhancing the usage of the statewide voter registration and election management system by State and County-level users, ensuring integrity, efficiency, and compliance of election-related activities.
ConsultingInformation TechnologyStaffing Agency
No H1B
Hiring Manager
Mitra Roy
Responsibilities
Process Documentation, Analysis, and Improvement
Evaluate existing election-related processes, business rules, and workflows for efficiency, accuracy, and compliance with Nevada Revised Statutes (NRS)
Document processes, business rules, functionality, and procedures
Identify and address documentation gaps
Develop process maps, standard operating procedures (SOPs), and documentation for new processes as developed by State leadership
Identify areas for improvement in election-related processes to improve compliance, efficiency, consistency, and clarity
Technical Support and Analysis
Analyze and recommend resolution paths for technical support requests
Validate system functionality for compliance with policy and expected business rules and workflows
Assist with the development of user stories and requirements to inform the development of system enhancements
Document system processes and functionality to support Help Desk agents and Development and QA teams in addressing tickets
Data and Analytics (Preferred)
Run queries and develop reports to enable insights into election-related data
Investigate and analyze large datasets for accuracy, consistency, and compliance with State and County policy
Assist with the creation of business definitions for data elements in support of the creation of a data dictionary
Compliance & Quality Assurance
Ensure processes align with federal and state election laws (NRS), including HAVA, NV state statutes, and Secretary of State directives
Monitor quality control measures and support risk-limiting audits
Stakeholder Engagement
Work with county election officials, vendors, and internal teams to gather feedback and ensure process consistency across jurisdictions
Work with the third-party vendors and the internal training team to develop training and support materials for staff and election system users
Qualification
Required
Only local candidates in Reno or Carson City Area who can work for Hybrid work schedule
In person interview
W2 candidates only
Bachelor's degree in public administration, political science, data science, business, or related field
2+ years of experience in process analysis, operations, or technical support (government or elections experience preferred)
Strong analytical, organizational, and communication skills
Proficiency in Microsoft Office Suite; experience with process mapping tools (e.g., Visio, Lucidchart) is a plus
Familiarity with election systems, voter registration databases, or government compliance frameworks is desirable
Preferred
Experience working in a government or public sector environment
Knowledge of Nevada election laws and procedures
Intermediate competency in SQL or comparable data and analytics skills
Lean Six Sigma or similar process improvement certification
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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