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ConvenientMD · 4 hours ago

EHR Optimization Analyst

Portsmouth, NH

Full-time

Onsite

Entry, Mid Level

2+ years exp

ConvenientMD is on a mission to enhance healthcare accessibility in New England. They are seeking a skilled EHR Optimization Analyst to optimize Electronic Health Record systems and workflows, improve data integrity, and support clinical teams in delivering high-quality patient care.

Health CareHospitalMedical

Responsibilities

Lead EHR & Population Health Implementations: Collaborate with internal teams to support new system implementations and ensure solutions meet the unique needs of Advanced Primary Care practices

Analyze & Improve Workflows: Partner with stakeholders to assess current-state workflows, design future-state processes, and contribute to documentation, meeting preparation, trainings, and project activities

Drive Testing & Quality Assurance: Oversee unit, integrated, parallel, and production testing of system functionality – including interfaces, reports, and queries – to ensure accurate performance and seamless go-lives

Train Providers & End Users: Develop and deliver training for providers, clinical staff, and designated trainers on system functionality, optimization strategies, new modules, and Population Health tools

Support Go-Live Success: Participate in go-live activities by providing onsite support, troubleshooting issues, and ensuring clinical teams feel confident and prepared

Optimize Application Performance: Serve as an expert in approved EHR and Population Health tools, coordinating with third-party help desks and vendors as needed for escalations, patches, upgrades, and issue resolution

Use Data to Drive Outcomes: Leverage reports, registries, risk/acuity tools, and quality data to help clinicians interpret performance metrics and refine clinical and business workflows

Advance Chronic Disease Management: Act as a key resource for managing patient registries and supporting practices in delivering evidence-based care to improve long-term patient outcomes

Provide Responsive System Support: Troubleshoot issues during business hours, maintain documentation, and ensure consistent communication around system performance and resolutions

Protect Data Integrity: Ensure all EHR-related work adheres to security, privacy, and HIPAA standards, maintaining the confidentiality and integrity of electronic clinical data

Travel to Clinics: Provide regular onsite support across ConvenientMD clinics, requiring daily travel and occasional overnight stays

Qualification

EHR systemsPopulation Health toolsWorkflow analysisData integrityTraining developmentProject planningAnalytical skillsTroubleshooting abilitiesAthenaOne expertiseCommunication skillsOrganizational skillsSelf-motivated

Required

Education: Bachelor's degree or equivalent experience required

Experience: 2–3 years of direct experience using or supporting Electronic Medical Records or Population Health systems, or 3–5 years of Health Information Technology experience

Technically skilled: Strong background supporting clinical applications, EHR workflows, and healthcare data systems

A clear communicator & collaborative partner: Excellent written and verbal communication skills with the ability to build consensus with providers and staff

Strong interpersonal skills and comfort working across disciplines

Analytical & solutions-oriented: Ability to analyze workflows, interpret data, and apply critical thinking to improve outcomes

Strong troubleshooting abilities and attention to detail

Organized & project-focused: Proficiency in project planning, documentation, and execution, with the ability to manage multiple priorities

Self-driven: Self-motivated, organized, and capable of working with limited supervision

Sound judgment & operational awareness: Ability to exercise sound judgment, multitask effectively, and manage daily assignments to support smooth operations

Travel to Clinics: Provide regular onsite support across ConvenientMD clinics, requiring daily travel and occasional overnight stays