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IT Solutions · 2 months ago

Associate Engineer, Field Services

CA, San Diego, US

Full-time

Hybrid

Mid Level

$27/hr - $31/hr

3+ years exp

IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. The Associate Engineer, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client’s products and services.

ConsultingEducationHardwareInformation TechnologyProfessional ServicesSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home

Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment

Answering technical service calls and creating customer tickets

Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s)

Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction

Ensures creation of tickets and escalation to appropriate group(s)

Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis

Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time

Work regularly with the client’s internal service and project coordinators who assign tickets

Qualification

Troubleshooting skillsMicrosoft 365Network AdministrationTicketing systemsActive DirectoryRemote Management ToolsWindows ServerClient facing activityMulti-taskingCommunication skillsOrganizational skillsProblem solving

Required

Bachelor's Degree, or equivalent level of experience in related field

3 years in a helpdesk role, triaging reported issues and incidents by customers

2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies

Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions

Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current

Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc

Experience with a ticketing system, such as ConnectWise Manage

Experience with any of the following: ConnectWise, Solarwinds, Cisco Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe

Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration

PC/Workstation migration and setup

Experience working with and providing support utilizing Remote Management Tools

Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment

Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s)

Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction

Ensures creation of tickets and escalation to appropriate group(s)

Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis

Work regularly with the client's internal service and project coordinators who assign tickets

Confident and comfortable with client facing activity

Strong oral and written communication skills

Communicate effectively with internal team members, customers, clients, and stakeholders

Maintains the ability to stay organized and be detail oriented

Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence

Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment

Ability to lift at least 50 pounds and be comfortable with climbing up step ladders

Must have valid driver's license & reliable transportation

Preferred

CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus

Proficient in a recent version of Microsoft Office suite

Benefits

Rich Medical and prescription plans

Dental & Vision

Paid Holidays and Flexible Paid Time Off

401K/401K Roth with Safe Harbor matching

Stock Appreciation Rights

Company-paid life insurance, long-term and short-term disability insurance

Company-paid mental health support & financial wellness services

FSA for medical and dependent care

HSA option with compatible medical plan

Company-paid training, materials, and exams

Performance-based bonuses

Company

IT Solutions

With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business.

Founded in 1994

Washington, Pennsylvania, USA

501-1000 employees

https://www.itsolutions-inc.com/

H1B Sponsorship

IT Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)