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Weis Markets · 3 weeks ago

Customer Experience Coordinator

Waldorf, MD

Full-time

Onsite

New Grad, Entry Level

$15/hr - $22/hr

0+ years exp

Weis Markets is a company that values teamwork and the growth of its associates and communities. The Customer Experience Coordinator is responsible for ensuring efficient customer flow at the Front End, addressing customer inquiries, and maintaining security and cash control procedures.

Retail

Responsibilities

Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction

Enforces security and cash control procedures to identify and prevent losses. Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers

Monitors the performance of cashiers and lot attendants and provides feedback to management. Follows and enforces all front-end policies and procedures. Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers. Assists to enforce and adhere to company policies and procedures as well as government regulations and laws

Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart

Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages

Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons

Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol

Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions

Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly

Ensures smooth function of department and store by cooperating with co-workers and superiors

Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc