Senior Customer Success Manager II jobs in United States
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Demandbase · 2 months ago

Senior Customer Success Manager II

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$100K/yr - $125K/yr
date5+ years exp

Demandbase is a leading pipeline AI platform that helps B2B enterprises automate growth at scale. The Senior Customer Success Manager is responsible for growing and renewing customer adoption of Demandbase solutions by partnering with clients, driving adoption, and providing expertise in B2B digital business.

Agentic AIArtificial Intelligence (AI)B2BBig DataGenerative AIMarketing AutomationSalesSales AutomationSales EnablementSoftware
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Growth Opportunities

Responsibilities

Act as the primary point of contact throughout the customer lifecycle
Drive adoption of the Demandbase Platform, measured through platform usage
Achieve customer goals by providing proactive ABM best practices, strategies, and use cases
Propose creative solutions to client’s executive sponsors such that critical success issues are proactively addressed
Identify growth opportunities within the client base and work with new business teammates to achieve growth goals
Command credibility with senior marketing executives
Possess a comprehensive understanding of Demandbase products and services
Possess strong presentation, verbal, and written communication skills
Build and maintain strong relationships with multiple contacts within the assigned customer base
Project manage client initiatives – both internally and externally
Onboard new customers and resolve customer issues
Advocate for customers internally at Demandbase
Maintain expertise on industry trends/practices and competitive landscape
Develop customer stories, case studies, and client references

Qualification

Strategic account managementCustomer successSaaS experienceSalesMarketing technologyCross-functional team coordinationPresentation skillsVerbal communicationWritten communicationRelationship building

Required

5+ years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI

Benefits

Up to 100% paid Medical and Vision premiums for employees
Flexible PTO policy
Paid holidays
Access to mental health and wellness resources
401(k) with pre-tax, after tax, and roth options
Short-term/long-term disability
Life insurance
Other great benefits

Company

Demandbase

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Demandbase gives GTM teams the clarity and confidence to build pipeline that truly moves the business.
dateFounded in 2007
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://www.demandbase.com

Funding

Current Stage
Late Stage
Total Funding
$318M
Key Investors
Vista Credit PartnersSageview CapitalGreenspring Associates
2023-02-16Debt Financing· $175M
2017-05-25Series H· $65M
2015-07-15Series G· $30M

Leadership Team

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Gabe Rogol
Chief Executive Officer
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A
Abderrezak Kamel
Chief Technology Officer - Advertising
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Recent News

MarTech
Your Pipeline Is Lying to You: How AI Reveals the Revenue You’re Missing
2026-01-24
GlobeNewswire
Demandbase Appoints Growth CMO Rachel Truair to Define Pipeline AI Category
2026-01-09
Demandbase
Demandbase Introduces Sales Accelerator on Salesforce Appexchange to Connect B2B Advertising and Marketing Results with Sales Performance
2026-01-07
Company data provided by crunchbase