Retail Lead Associate (Full-Time), Customer Experience Operations jobs in United States
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Amazon · 1 week ago

Retail Lead Associate (Full-Time), Customer Experience Operations

positionSan Rafael, California, USA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Amazon is a leading company in customer experience operations, and they are seeking a Retail Lead Associate to enhance their customer engagement and service quality. The role involves interacting with customers, managing inventory, and contributing to the overall improvement of customer experience and operations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team
Utilize inventory management systems to scan, process, and count product
Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture
Work with a manager to maintain the physical safety and quality standards of the site
Work in a fast changing and ambiguous environment
Perform additional duties, as assigned
Work flexible hours including nights, weekends, and holidays
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

Qualification

Customer service experienceLeadership experienceInventory management systemsTraining othersPrioritization skillsAttention to detailCommunication skills

Required

High school or equivalent diploma
Are 18 years of age or older
1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Preferred

Experience in training others

Benefits

Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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