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Heartland Business Systems · 1 week ago

IT Support Specialist II

Little Chute, WI

Full-time

Onsite

Entry Level

1+ years exp

Heartland Business Systems is seeking an IT Support Specialist II to provide hands-on support to the organization’s end users. The role involves troubleshooting user issues, providing training, and serving as on-call support, ensuring a high level of customer service and technical assistance.

ConsultingInformation ServicesInformation TechnologyLegalSoftware

Responsibilities

Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment

Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records

Track, route, and redirect problems to correct resources

Identify PC hardware warranty repair and resolve as required

Provide timely and relevant updates to end users

Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems

Participate in the on-call support rotation

Qualification

Troubleshooting Windows PCsWindows Desktop Operating SystemsCompTIA A+ CertificationCustomer Facing IT ServiceNetwork PrintingAntivirus SoftwareCore Server AdministrationMac OSMobile Operating SystemsCisco NetworkingHP NetworkingPalo Alto NetworkingConnectWise ManageConnectWise AutomateVMware vSphereLogicMonitorVeem BackupMicrosoft AzureMicrosoft O365Cisco Certification TechnicianMD-102 Endpoint Administrator

Required

1-3 years experience troubleshooting windows PC's

In depth knowledge of Window desktop operating systems

High School Diploma

CompTIA A+ or similar certifications

Preferred

1-3 years' experience working in a customer facing IT service role

Basic Knowledge of Microsoft Windows Desktop Operating System

Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles

Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)

Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup

One or more of the following certifications: A+, Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator or similar certifications