Director of Client Delivery jobs in United States
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Akytech Consulting LLC · 2 weeks ago

Director of Client Delivery

Akytech Consulting, LLC is a dynamic and growing government contracting firm based in McLean, VA. They are seeking a Director of Client Delivery responsible for overseeing project and program delivery across federal customers, ensuring high-quality performance and customer satisfaction while leading a team of Project and Program Managers.

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Responsibilities

Own delivery execution across all active projects and programs, ensuring scope, schedule, quality, and performance commitments are met or exceeded
Establish and enforce standardized delivery practices, project controls, and execution cadence across the organization
Ensure smooth transitions for new contract awards, including staffing, onboarding, knowledge transfer, and startup execution
Act as the senior escalation point for delivery risks, issues, and corrective actions
Ensure consistent, high-quality customer engagement and responsiveness across all contracts
Proactively manage performance to protect and improve CPARS ratings
Partner with Program Managers to address customer concerns before they escalate
Support customer reviews, performance assessments, and formal evaluations
Directly manage Project Managers and Program Managers; set clear expectations, goals, and accountability
Hire, develop, coach, and, when necessary, remove delivery staff to maintain high standards
Build a strong delivery bench capable of supporting current and future growth
Create a culture of ownership, discipline, and continuous improvement across the delivery team
Design and mature Akytech’s delivery framework to support growth across multiple agencies and contract types (FFP, T&M, Cost-Plus)
Standardize project reporting, metrics, and executive dashboards to provide leadership with clear visibility into delivery health
Drive consistency in project planning, risk management, issue tracking, and corrective action processes
Ensure delivery practices align with corporate quality, compliance, and governance standards
Provide regular delivery status briefings to executive leadership, highlighting risks, trends, and improvement actions
Partner with BD, capture, and transition teams to ensure delivery readiness for new awards and recompetes
Support organizational growth by institutionalizing delivery best practices that scale with the company

Qualification

Federal project deliveryProject management certificationLeadership experienceDoD experienceContract execution knowledgeCustomer engagementOperational excellenceTeam buildingContinuous improvement

Required

10+ years of experience in federal project and program delivery, with increasing leadership responsibility
Proven experience overseeing 10–12 concurrent projects or programs in mid-sized to large organizations
Strong background delivering work for DoD and civilian federal agencies
Demonstrated success building, scaling, and leading project/program management teams
Deep understanding of federal contract execution across FFP, T&M, and Cost-Plus environments
Strong leadership presence with the authority and confidence to drive accountability

Preferred

PMP, PgMP, or similar project/program management certification
Experience improving delivery maturity, standardization, and operational rigor in a growing organization
Prior experience protecting and improving CPARS ratings
Familiarity with federal delivery governance, quality management, and compliance frameworks

Company

Akytech Consulting LLC

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Welcome to Akytech Consulting LLC, an innovative SBA 8(a) and EDWOSB company specializing in information technology and human capital services.

Funding

Current Stage
Growth Stage

Leadership Team

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Meenakshi Arora
President and CEO
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Devendra Arole
Chief Growth Officer
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Company data provided by crunchbase