Habitat for Humanity International · 1 week ago
Help Desk Support Technician
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$21.70/hr - $26.90/hrHabitat for Humanity International is seeking a Help Desk Support Technician to provide customer service and support for desktop and SaaS platforms, networking devices, and software applications. The role involves troubleshooting technical issues, maintaining systems, and conducting onboarding and training for new employees.
ConstructionHomeless ShelterNon ProfitResidential
Responsibilities
Serve as the first point of contact for employees and volunteers seeking assistance with technical issues via phone, email or in person
Provide positive customer service to end users by actively troubleshooting, responding timely, and providing accurate resolutions to hardware and software issues across all Habitat Metro Denver business systems, including but not limited to; Office 365, Teams, Shopify, Acumatica, Encompass, Raiser’s Edge, Windows, printers, workstations, and networking equipment
Provide ongoing support during software rollouts and migrations
Document all support requests and resolutions in the Help Desk ticketing system
Gather feedback from users to improve training effectiveness and system usability
Maintain Habitat Metro Denver’s systems and software as well as cell phone, printer, and network copier/scanners
Install new software releases and system upgrades, evaluate and install patches, and resolve software and hardware related problems
Communicate system changes and updates clearly to all end-users in a clear and understandable format
Maintain inventory of IT equipment and ensure proper asset tracking
Place and track hardware and software orders, ensure that they arrive in a timely manner to meet the needs of the organization and team members
Resolve order/delivery issues and supplier disagreements in a timely manner
Conduct onboarding sessions for new employees on hardware, software tools, and platforms
Provide one-on-one or group training for hardware and software usage
Ensure all required software and hardware is ready for new employees on Day One
Collect and document all software and hardware received on employees’ last day
Support the Facilities Manager with the operation and maintenance of Habitat facilities as needed; triage staff maintenance requests, set up and rearrange offices, and coordinate vendor maintenance visits
Other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values
Qualification
Required
Entry level position providing customer service and support for desktop and SaaS platforms, networking devices, software applications and communication systems
Ability to adapt to changes in work environment and schedule with a positive attitude
Ability to handle several tasks at one time and maintain poise under stressful situations
Familiarity and expertise in current technologies, cloud-based applications, collaboration tools and information sharing applications
Travel between locations across the metro area often
Serve as the first point of contact for employees and volunteers seeking assistance with technical issues via phone, email or in person
Provide positive customer service to end users by actively troubleshooting, responding timely, and providing accurate resolutions to hardware and software issues across all Habitat Metro Denver business systems
Provide ongoing support during software rollouts and migrations
Document all support requests and resolutions in the Help Desk ticketing system
Gather feedback from users to improve training effectiveness and system usability
Maintain Habitat Metro Denver's systems and software as well as cell phone, printer, and network copier/scanners
Install new software releases and system upgrades, evaluate and install patches, and resolve software and hardware related problems
Communicate system changes and updates clearly to all end-users in a clear and understandable format
Maintain inventory of IT equipment and ensure proper asset tracking
Place and track hardware and software orders, ensure that they arrive in a timely manner to meet the needs of the organization and team members
Resolve order/delivery issues and supplier disagreements in a timely manner
Conduct onboarding sessions for new employees on hardware, software tools, and platforms
Provide one-on-one or group training for hardware and software usage
Ensure all required software and hardware is ready for new employees on Day One
Collect and document all software and hardware received on employees' last day
Support the Facilities Manager with the operation and maintenance of Habitat facilities as needed
Familiarity with current technologies, and the ongoing desire to learn new technology quickly
Demonstrated ability to be a team player and willingness to lend a hand with any project
Strong communications skills to interact with all levels of the organization
Ability to represent oneself and the organization to vendors, partners and volunteers in a professional and respectful manner
Ability to work under pressure and meet deadlines
Ability to independently seek solutions, but also work well in a team-based environment
Able to comfortably speak and present in front of a large group in person and virtually
Ability to organize, prioritize and budget time to meet commitment
Proficiency in Microsoft products and operating systems
Computer Science training or related field; or equivalent work experience is required
Training or experience in one or more of the following areas: Desktop hardware and software support; application accommodation; network design, installation and support; server hardware and software support
Training or experience in one or more of the following areas: Office 365; Microsoft Windows desktop; Microsoft Azure Active Directory; switched Ethernet topologies; Network technologies such as firewalls and VPNs; network routing and TCP/IP
In-person / in-office work model with most work done indoors in a shared office environment or meeting setting
Ability to talk on the phone and work at a computer for extended periods of time
Ability to adequately traverse a retail store; lifting /carrying up to 50 pounds when necessary; plus, bending, twisting, reaching or other similar activities as required
The ability to type
Ability to travel to different work sites to provide on-site systems and technology support is required at locations and times when public transportation is unavailable
Valid driver's license and ability to be insured under the company's insurance policy is prerequisite; driving is required
Company
Habitat for Humanity International
Habitat for Humanity provides affordable housing solutions through community partnerships and volunteer efforts.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.73MKey Investors
Kauffman FoundationThe Cigna Group FoundationBlackHawk Network
2025-05-08Grant
2024-08-12Grant· $0.25M
2024-01-24Grant· $1M
Leadership Team
Elizabeth Satow
Area Vice President Asia Pacific
Recent News
2025-12-16
Company data provided by crunchbase