Main Street Bank · 4 weeks ago
Manager of Retail Services
Canfield, OH
Full-time
Onsite
Senior Level
5+ years expMain Street Bank is growing again! We are looking for an experienced, dynamic Retail Banking leader to join our extremely talented staff in the Canfield, OH market area. The Retail Services Manager supports the Director of Retail Services in overseeing and optimizing the daily operations of the bank’s retail network while driving sales initiatives and enhancing customer service standards.
BankingFinancial Services
Responsibilities
Assist in implementing operational policies and procedures across branches to enhance efficiency and ensure compliance
Oversee daily administrative operations within branches, ensuring all tasks, documentation, and procedures are completed accurately and efficiently
Manage and mentor Administrative Bankers, providing guidance, training, and performance feedback to enhance their effectiveness
Collaborate with branch leadership to address operational challenges and drive continuous improvements
Support the development and execution of retail sales strategies, including cross-selling initiatives and customer engagement programs
Work with branch teams to improve customer service delivery, ensuring an exceptional banking experience
Analyze sales data and customer feedback to identify trends and opportunities for growth
Act as a Market Development Manager for your territory by developing and executing targeted strategies to drive branch performance and customer acquisition
Conduct market research and competitive analysis within the territory to identify growth opportunities, emerging trends, and potential areas for expansion
Build and maintain relationships with community organizations, local business leaders, and key influencers to support market growth initiatives
Represent the bank at local community events and forums, promoting brand awareness and engaging with potential customers
Collaborate with internal teams to tailor product offerings and marketing campaigns to meet the needs of the territory
Prepare regular reports on market development initiatives, campaign effectiveness, and community impact for senior management review
Assist in developing and delivering solutions tailored to the needs of business customers, ensuring their financial requirements are met
Collaborate with business banking teams to support relationship management and growth initiatives among commercial clients
Provide guidance and support to business customers regarding the bank’s products and services, helping them optimize their financial operations
Gather and analyze feedback from business customers to improve service delivery and inform strategic decision-making
Collaborate with the Director of Retail Services to develop and implement strategic initiatives that enhance branch performance and customer satisfaction
Assist in budgeting, resource planning, and performance analysis to support retail initiatives and operational improvements
Prepare regular reports on branch performance, customer service metrics, administrative operations, market development activities, and business services support for senior management review
Qualification
Required
Minimum of 5 years of experience in retail banking or financial services, with a strong background in branch operations and customer service
Prior experience supervising administrative or support staff is required
Bachelor's degree in marketing, business administration, finance, or a related field is required
Notary required
Required to obtain registration with NMLS
Preferred
Demonstrated experience in market development, business development, or community engagement is preferred
Experience in supporting business or commercial customers is a plus
Excellent organizational, communication, and interpersonal skills
Strong leadership abilities with experience in mentoring and managing teams
Ability to analyze performance metrics and implement process improvements
Proficiency in Microsoft Office Suite and banking software
High attention to detail and a commitment to delivering superior customer service
Ability to conduct market research, develop targeted growth strategies, and build effective community relationships
Understanding of business banking products and customer needs
Benefits
Excellent compensation package
Full benefits
Generous PTO
401(k) match
Company
Main Street Bank
Main Street Bank Corp. 151 North Market Street Wooster, Oh 44691 Your Neighbors Serving You.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-31Acquired
1993-06-25IPO
Leadership Team
David Lehman
President/CEO
Matthew Hartzler
VP, Chief Risk Officer & Senior Operations Officer
Recent News
Main Street Financial Services Corp.
2025-10-24
2023-03-01
Company data provided by crunchbase