Avoca · 14 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expAvoca is a rapidly growing company in the AI-driven customer engagement space, with a focus on serving large brands in home services. The Customer Success Manager will partner with Sales, Product, and Engineering teams to ensure successful implementation and scaling of Avoca’s AI solutions for customers, acting as a trusted advisor throughout the process.
Software
Hiring Manager
Paul Gomila
Responsibilities
Serve as the primary point of contact and trusted advisor for customers, ensuring successful implementation and adoption
Lead onboarding and rollout programs, tailoring approaches to customer goals and business models
Conduct regular business reviews to align objectives, measure results, and uncover new opportunities for value creation
Collaborate with Sales, Product, and Engineering to resolve technical challenges and optimize the customer experience
Build and share best practices, playbooks, and success frameworks that scale across the customer base
Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams
Manage multiple customer engagements at once, balancing tactical execution with strategic guidance
Qualification
Required
2–5 years of experience in startups working in customer success, implementation, or account management (or >4 years overall experience)
Exceptional communicator with strong presentation and facilitation skills
Analytical mindset with the ability to tie customer KPIs to business outcomes
Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environment
Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously
Preferred
Experience in AI, SaaS, or enterprise software implementations is a strong plus
Company
Avoca
Avoca creates a client communication platform that enables business owners to concentrate on their core skills.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2023-04-18Seed
2023-04-05Pre Seed· $0.5M
Leadership Team
Apurva Shrivastava
Founder
Tyson Chen
Founder
Recent News
2025-08-29
SBXi Newsletter
2025-05-13
2024-12-09
Company data provided by crunchbase