UF Health · 4 weeks ago
Rep Client Service II Admin| North Oncology | 8:30 am to 5 pm
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
2+ years expUF Health is a healthcare organization seeking a Rep Client Service II Admin for their North Oncology department. The role involves scheduling patient appointments, registering patients, obtaining necessary documentation for billing, and serving as a liaison between patients and healthcare providers while ensuring excellent customer service.
Health CareMedical
Responsibilities
Responsible for scheduling patient appointments
Interviews patients to obtain appropriate demographic and financial information
Registers patients and performs other registration functions
Obtains necessary signatures and documentation from patients for billing and insurance purposes
Orders laboratory tests and other tests via the computer system at the direction of the physicians
Performs end-of-day disposition and gathers appropriate statistical information relating to patients
Announces the arrival of patients and answers incoming telephone calls for the department/practice
Serves as a liaison between patients, nurses, physicians, and others
Provides excellent customer service and greets patients entering the department/practice
Responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services
Qualification
Required
High School Diploma or GED
Knowledge of insurance plans and guidelines
Ability to obtain authorizations and pre-certifications from insurance plans
Excellent decision making skills and initiative
Very detailed oriented
Excellent verbal and written communications skills in the English language
Basic arithmetic skills are necessary for cashiering
Data entry experience required
Ability to prioritize tasks and organize workflow
Must be able to handle stressful situations in a professional customer service related manner
Skilled in conflict resolution
Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge
Preferred
ICD-9 and CPT coding preferred
Completion of a standard terminology course would be helpful, but not required
Company
UF Health
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Thornton
Senior Vice President and Chief Financial Officer
Lydia Hendrix BSN,CRRN,MS
Chief Operating Officer
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