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Third Federal · 2 weeks ago

Manager – ACH, Debit Card, and Checking Operations

Cleveland, OH

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $100K/yr

5+ years exp

Third Federal is a leading lender of conventional home mortgages. The Manager of ACH, Debit Card, and Checking Operations is responsible for overseeing all aspects of ACH processing, debit card transactions, and checking operations while ensuring operational efficiency and regulatory compliance.

BankingCreditFinanceFinancial ServicesLending

Work & Life Balance

Responsibilities

Lead, mentor, and develop the ACH, Debit Card and Checking Operations team to achieve departmental goals

Foster a positive, collaborative work environment aligned with Third Federal’s mission and values

Conduct performance evaluations and implement coaching plans to promote professional growth

Manage day-to-day ACH and debit card processing, ensuring accuracy, timeliness, and compliance

Oversee General Ledger balancing related to ACH, debit card, and checking transactions

Monitor operational metrics and implement process improvements to enhance efficiency and customer experience

Ensure adherence to NACHA rules, Regulation E, and other applicable federal and state regulations

Own risk management for the ACH, Debit Card and Checking processes, including internal controls and audit readiness

Partner with compliance and risk teams to proactively identify and mitigate operational risks

Maintain strong relationships with key vendors (e.g., card networks, ACH processors, Federal Reserve)

Negotiate contracts and monitor service level agreements to ensure optimal performance

Collaborate with senior leadership to align ACH, debit card, and checking operations with organizational strategy

A key stakeholder in the process of implementing new technologies, products, and services that improve operational efficiency for the ACH, debit card, and checking operations team

Drive innovation through automation and digital enhancements in payment processing

Provide regular reporting on operational performance, compliance, and risk management to department manager

Qualification

ACH processingDebit card processingLeadership experienceNACHA rules knowledgeRegulation E knowledgePayment processing systemsCustomer service focusProactive approachManage prioritiesTeam developmentVendor managementProcess improvementRisk managementContract negotiationOperational metrics monitoringAudit readinessPositive work culture alignmentTechnology implementationCommunication skillsInterpersonal skillsCollaboration skills