JBT Marel · 1 day ago
Field Service Engineer Meat NA
United States
Full-time
Remote
Mid Level
$25/hr - $35/hrJBT Marel is a company specializing in food processing equipment, and they are seeking a Field Service Engineer to fulfill customer expectations during service activities. The role involves troubleshooting, repair, installation, and maintenance of machinery, while also providing customer training and ensuring quality service delivery.
Food and Beverage
Hiring Manager
Eric Barre
Responsibilities
Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities
Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs
Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
Sets priorities in accordance with the needs of the company and the customer
Ensures the customer will experience a confident, emphatic and competent service from the organization
Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company's processes to ensure the right support to the customer
Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
Prepare and execute the work as agreed with the customer
Manage the customer experience
Identify sales and service opportunities
Identify/update/validate information of the Installed Base
Process hours and expenses
Technical reporting
Keep stakeholders informed and updated
Inform the Customer Support about arrival time if outside of expected window
Confirm reception of a work order to the resource planner
Update Customer Support and customer on progress of the work
Debrief customer on work done and performance of the machine
Report on quality issues and non-conformity (NCR)
Other Duties Assigned As Required By The Business
Qualification
Required
Knowledge of principles and processes for providing customer and personal services
Ability to execute agreed tasks & deadlines against performance criteria (KPI)
Result orientation, ability to follow through and respect deadlines
Customer face-to-face interaction skills and commercial service skills
Social perceptiveness
Technical competence in an engineering discipline
Computer literate
Good grammar and communication skills
Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
Strong communicator with analytical skill and the ability to work under pressure
Excellent English skills, both written and verbal
Preferred
Technical college degree preferred
Recognized product training on food processing equipment preferred
Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage
Benefits
Medical
Dental
Life insurance
Short-term and long-term disability
Family leave
Vision coverage
Matched 401(k) plan
Company
JBT Marel
JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.
Founded in 1884
10001+ employees
H1B Sponsorship
JBT Marel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-11-03
Morningstar.com
2025-10-16
Company data provided by crunchbase