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JBT Marel · 3 weeks ago

Field Service Engineer Meat NA

Des Moines, IA

Full-time

Onsite

Mid Level

$25/hr - $35/hr

JBT Marel is a company focused on providing excellent customer service through field service engineers. The Field Service Engineer is responsible for troubleshooting, repairing, and maintaining Marel machinery while ensuring customer satisfaction and support.

Food and Beverage

H1B Sponsor Likely

Responsibilities

Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities

This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress

Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs

Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome

Sets priorities in accordance with the needs of the company and the customer

Ensures the customer will experience a confident, emphatic and competent service from the organization

Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer

Follows company processes consistently: Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

Prepare and execute the work as agreed with the customer

Manage the customer experience

Identify sales and service opportunities

Identify/update/validate information of the Installed Base

Process hours and expenses

Technical reporting

Keep stakeholders informed and updated

Inform the Customer Support about arrival time if outside of expected window

Confirm reception of a work order to the resource planner

Update Customer Support and customer on progress of the work

Debrief customer on work done and performance of the machine

Report on quality issues and non-conformity (NCR)

Other duties assigned as required by the business

Qualification

Marel equipmentMechanical engineeringElectrical engineeringSoftware engineeringCustomer service skillsTechnical competenceAnalytical skillsResult orientationSocial perceptivenessComputer literateCommunication skills

Required

Knowledge of principles and processes for providing customer and personal services

Ability to execute agreed tasks & deadlines against performance criteria (KPI)

Result orientation, ability to follow through and respect deadlines

Customer face-to-face interaction skills and commercial service skills

Social perceptiveness

Technical competence in an engineering discipline

Computer literate

Good grammar and communication skills

Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level

Strong communicator with analytical skill and the ability to work under pressure

Excellent English skills, both written and verbal

CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA

Preferred

Technical college degree

Recognized product training on food processing equipment

Experience with and comfort working in a multi-cultural, multi-discipline organization

Benefits

Medical

Dental

Life insurance

Short-term and long-term disability

Family leave

Vision coverage

Matched 401(k) plan

Company

JBT Marel

JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.

Founded in 1884

Lakeland, Florida, USA

10001+ employees

https://welcome.jbtmarel.com/jbt-marel/home

H1B Sponsorship

JBT Marel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)