Apply on Employer Site

Goodwill of Central and Northern Arizona · 1 week ago

Asset Protection Coordinator

South San Francisco, CA

Full-time

Onsite

Entry, Mid Level

Goodwill of Central and Northern Arizona is dedicated to ensuring the security and safety of their supply chain operations. The Asset Protection Coordinator will implement measures to prevent shoplifting, mitigate safety risks, and maintain compliance with relevant laws while collaborating with local law enforcement and educating team members.

EducationNon ProfitRetailStaffing Agency

Hiring Manager

Bruce Abney

Responsibilities

Ensures efficient and effective program adherence related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities

Performs all strategies to deter, prevent and resolve shoplifting incidents within the assigned sites

Monitors surveillance systems, performs regular audits, and investigates any suspicious activities or behavior

Collaborates with site leadership to educate and bring awareness among Team Members about shoplifting risks and prevention techniques

Maintains a strong working relationship with local law enforcement agencies to support investigations and apprehensions when necessary

Conducts routine inspections of assigned sites to identify potential or active Safety and Asset Protection vulnerabilities and recommends appropriate improvements

Documents all incidents, reports, and activities in detail

Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet

Maintains and supports investigation and investigation processes for corporate departments

Works shifts that include days, weekends, evenings, and occasional overnights as assigned

Conducts Asset Protection operations risk assessments, partners with others as needed to identify potential security/safety issues and performs assigned tasks to impact identified risks

Monitors security system alerts and responds to incidents as needed by coordinating with appropriate support and response teams

Monitors and analyzes supply chain data, including inventory levels, shipment tracking, theft incidents, and safety, to identify patterns and potential areas of improvement

Promotes a culture of safety and compliance by providing training, conducting Safety and Asset Protection assessments, and enforcing Safety and Asset Protection policies and procedures

Investigates theft, safety incidents, accidents, and analyzes root causes to recommend corrective actions and prevent future occurrences

Maintains accurate records of theft and safety incidents, reports all inspections and risk assessments as required

Coordinates with internal and external stakeholders to investigate operational security incidents, identifies root causes, and implements corrective measures to prevent future occurrences

Documents and report incidents, including recommending improvements or changes to systems and procedures to leadership

Collaborates with other departments to ensure that security and technology measures are integrated into the overall business strategy

Prepares and submits reports to management, detailing theft and safety performance, trends, and recommendations for improvement

Assists in the development and implementation of emergency response plans and business continuity strategies

Must have a valid state-issued driver’s license. Ability to safely operate reliable personal vehicles, and Company vehicles, including the process of renting and operating rental vehicles. Travels by vehicle as the driver, to multiple sites, often with little notice, to any locations operated by the Company or vendor. Travels to conferences and training locations are required

Reviews communications in a timely manner, checks for issues and addresses them appropriately

Develops and maintains relationships with Supply Chain leadership and other departments that allow Asset Protection operations to impact investigations, reducing overall shrink

Fosters a culture of Asset Protection and Safety awareness supporting all areas of investigations

Maintains investigations skill set for theft and fraud to assist in maximizing technology integration and usage

Maintains all related investigations training and certifications for self and team

Must complete and maintain all shoplifting written and physical exams and certifications at 100 percent accuracy

Conducts Asset Protection training to improve quality and performance

Maintains regular and consistent in-person attendance

Attends all meetings as required to promote and maintain systems and department services

Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation

Performs other related duties as assigned

Qualification

Retail security experienceWicklander Zulawski trainingAsset Protection knowledgeMicrosoft Office skillsBilingual skillsAnalytical skillsOral communication skillsWritten communication skillsDecision-making skillsTeam collaboration

Required

High School Diploma or equivalent required

Must have a valid state-issued driver's license

Ability to safely operate reliable personal vehicles, and Company vehicles, including the process of renting and operating rental vehicles

Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English

Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps

Ability to make appropriate decisions in stressful situations

Ability to use strategic thought processes to minimize exposure to emerging threats and trends

Ability to analyze and interpret information to identify exceptions and trends signaling potential loss

Ability to analyze information, identify root causes, and develop/implement approved solutions in stressful situations

Ability to work independently and collaboratively, and manage multiple projects and priorities

Ability to influence activities and results of those who are not direct reports

Ability to obtain and maintain appropriate security clearance as the organization requires

Ability to speak and read English proficiently

Valid driver's license and clean MVR

Ability to pass a background check and drug screen, where applicable, for the position

Regular and consistent in-person attendance

Preferred

Associate or Bachelor's Degree in a related field preferred

Experience in retail security/loss prevention, including the use of the Wicklander Zulawski (WZ) interview training program, preferred

Bilingual skills are helpful but not required

Microsoft Office skills, including Word, Excel, Teams, and Outlook

Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale

Company

Goodwill of Central and Northern Arizona

Goodwill of Central and Northern Arizona is one of the oldest and largest non-profit organizations in the state, and a nationally recognized leader in the human services field.

Founded in 1947