JBT Marel · 3 days ago
Field Service Engineer Meat
Des Moines, IA
Full-time
Onsite
Mid Level
$25/hr - $35/hrJBT Marel is a company that specializes in food processing equipment, and they are seeking a Field Service Engineer to act as the front-line representative for field service activities. The role involves troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at customer facilities while ensuring excellent customer service and technical proficiency.
Food and Beverage
Responsibilities
Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities
This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress
Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobs
Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
Sets priorities in accordance with the needs of the company and the customer
Ensures the customer will experience a confident, emphatic and competent service from the organization
Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customer
Follows company processes consistently: Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
Prepare and execute the work as agreed with the customer
Manage the customer experience
Identify sales and service opportunities
Identify/update/validate information of the Installed Base
Process hours and expenses
Technical reporting
Keep stakeholders informed and updated
Inform the Customer Support about arrival time if outside of expected window
Confirm reception of a work order to the resource planner
Update Customer Support and customer on progress of the work
Debrief customer on work done and performance of the machine
Report on quality issues and non-conformity (NCR)
Other duties assigned as required by the business
Qualification
Required
Experience in Marel equipment (or equivalent)
Ability to work independently
Technical proficiency in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery
Excellent performance in preparation of installation and maintenance activities
Ability to maintain own skills and be technically proficient in necessary skills
Quality and disciplined preparation and reporting of visits
Ability to set priorities according to company and customer needs
Ability to ensure confident, empathetic, and competent service
Ability to escalate service delivery issues according to company processes
Ability to secure meetings with customers upon arrival onsite
Ability to prepare and execute work as agreed with customers
Ability to manage customer experience
Ability to identify sales and service opportunities
Ability to identify/update/validate information of the Installed Base
Ability to process hours and expenses
Ability to perform technical reporting
Ability to keep stakeholders informed and updated
Ability to inform Customer Support about arrival time
Ability to confirm reception of a work order
Ability to update Customer Support and customer on progress
Ability to debrief customer on work done and performance of the machine
Ability to report on quality issues and non-conformity (NCR)
Knowledge of principles and processes for providing customer and personal services
Ability to execute agreed tasks & deadlines against performance criteria (KPI)
Result orientation and ability to follow through and respect deadlines
Customer face-to-face interaction skills and commercial service skills
Social perceptiveness
Technical competence in an engineering discipline
Computer literate
Good grammar and communication skills
Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
Strong communicator with analytical skill and the ability to work under pressure
Excellent English skills, both written and verbal
CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA
Preferred
Technical college degree
Recognized product training on food processing equipment
Experience with and comfort working in a multi-cultural, multi-discipline organization
Benefits
Medical
Dental
Life insurance
Short-term and long-term disability
Family leave
Vision coverage
Matched 401(k) plan
Company
JBT Marel
JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.
Founded in 1884
10001+ employees
H1B Sponsorship
JBT Marel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-11-03
Morningstar.com
2025-10-16
Company data provided by crunchbase