Apply on Employer Site

Motion · 3 hours ago

Customer Service Representative

Woburn, MA

Full-time

Onsite

New Grad, Entry Level

Motion Industries is a company that focuses on customer service and sales. They are seeking a Customer Service Representative to respond to customer inquiries, handle order entry, and build customer relationships to drive repeat business.

Industrial

Responsibilities

Responds to basic customer inquires regarding products, provides quotes, and handles order entry

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

Partners with Account Representatives to ensure customer satisfaction

Expedites backorders. May pull inventory and prepare order for shipment to customer

May handle customer returns

Performs other duties as assigned

Qualification

Customer relationship managementOrder processingNegotiation skillsCommunication skillsProblem-solving skills

Required

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry