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U.S. Bank · 2 weeks ago

Client Connectivity Solutions Consultant (Servicing)

Atlanta, GA

Full-time

Hybrid

Mid Level

$105K/yr - $124K/yr

4+ years exp

U.S. Bank is committed to helping customers and businesses make better financial decisions. The Client Connectivity Solutions Consultant is responsible for maintaining client connections throughout their integration with U.S. Bank, ensuring optimal performance and facilitating onboarding processes through collaboration with both business and technical teams.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank

Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions

Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application. Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank

Analyze design and make recommendations to promote best practices and efficiency. Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise

Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding. Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch

Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients. Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement

Qualification

API configurationClient onboardingTroubleshootingPostmanApigee ManagementSterling File GatewayCommunication skillsOrganizational skillsCollaboration skillsAdaptability

Required

Bachelor's degree, or equivalent work experience

Typically, four or more years of related experience

Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank

Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries

Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application

Guide clients through the process and track their progress to fully validate readiness to launch their application

Review and document the client's use case to build a repository of knowledge that will improve our ability to understand the client's application and connectivity with U.S. Bank

Analyze design and make recommendations to promote best practices and efficiency

Coordinate with internal teams and vendors to fulfill our client's inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise

Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients

Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement

Preferred

Expert experience supporting or configuring API solution including ability to configure & troubleshoot complex configurations

Experience consulting with clients to resolve issues on demand during live troubleshooting sessions

Hands-on experience with Postman and Insomnia, along with a solid understanding of Apigee Management

Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations

Positive, team-oriented attitude. Strong verbal and written communication skills

High attention to detail, information design, and visual presentation & strong organizational skills

Strong influencing and partnership / collaboration skills to drive cross-functional teams

Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision

Ability to quickly learn new skills and processes while also being adaptable to changing requirements

Experience working in a client-facing role overseeing technical solutions

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required