UFACTORY ยท 2 weeks ago
Account Manager, TikTok Shop (Contract)
United States
Full-time, Contract
Remote
Entry, Mid Level
2+ years expUFactory is a full-service TikTok Shop engine that manages shop operations, content, affiliates, and creators for high-growth brands. The Account Manager will support strategic leads by handling logistics, timelines, and deliverables, ensuring effective campaign execution and client relationship management.
Responsibilities
Account management: Track action items, assign follow-ups, maintain weekly campaign calendars and client-facing project trackers, prepare client call agendas and send post-call recaps
Client and vendor management: Attend weekly client status calls, respond to client communications across channels (email, Slack, Lark), send updates, coordinate with account reps at TikTok and 3rd-party vendors, working closely with all parties to become an expert on each clients unique objectives and the daily status of each account
Reporting and analysis: Work closely with our back-end operations teams to track and review performance metrics and assess campaign effectiveness, coordinating with our strategy and affiliate leads to provide insights and recommendations for optimization
Research: Stay updated on the latest TikTok Shop media trends, tools, and best practices to ensure were providing the most effective direction and support for our clients
Executive support: Provide support as needed to the Director of Agency Operations by preparing recaps and decks for current and prospective clients, doing market and competitor research, and working on ad hoc special projects
Qualification
Required
2 - 3+ years of experience in account, client or project management within an agency, performance marketing or social media-focused organization
Excellent project management skills and the ability to juggle multiple client accounts
Clear, thoughtful communicator (both verbal and written) with a successful track record of personally managing and maintaining client relationships
Experienced in coordinating and collaborating across departments/stakeholders
Deeply organized, self-directed, and comfortable wearing many hats in a fast-moving environment with a high degree of autonomy in a remote setting
Preferred
Experience with beauty, wellness, lifestyle, or celebrity brands
Familiarity with TikTok Shop management tools and analytics platforms
Background in a startup, high-growth brand, or agency setting
Benefits
Fully-remote culture with flexible working hours
Company
UFACTORY
Hi there! We're UFACTORY - the sophisticated TikTok Shop partner for high-growth brands.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase