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Fred Hutch · 1 week ago

Application Analyst III - Epic Cadence

Seattle, WA

Full-time

Hybrid

Mid Level

$104K/yr - $165K/yr

4+ years exp

Fred Hutchinson Cancer Center is a leading nonprofit organization focused on cancer treatment and research. The Patient Access and Patient Portal Epic Analyst III will collaborate with stakeholders to implement and support Epic systems, enhancing workflow and optimizing business processes within the healthcare environment.

Hospital & Health Care

No H1B

Responsibilities

Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads

Guides the design of MyChart and Scheduling workflows, performs build and testing of solutions, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction

Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary

Works with Epic representatives, FHCC business partners, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline

May participate in the development of end-user training processes and/or curriculum content creation for MyChart/Cadence

Collaborates with partner training team on the development of end-user training based on build and functionality

Engage end users for feedback and obtain stakeholder signoff for system changes

Works with other analysts to maintain continuity in process and in support of our integrated Epic modules

Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system's development aligns with end user needs and adheres to industry standards and best practices

Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing

Performs other duties as assigned

Qualification

Epic MyChart certificationEpic Cadence certificationElectronic health record systemsTransact SQLCrystal ReportsCustomer service skillsProblem-solvingOrganizational skillsInterpersonal skillsInitiative

Required

High School Diploma or GED

Four years of IT experience; preferably in a health care setting; one year of experience supervising other employees preferred

Current Epic MyChart or Cadence certification required

New hires and transfers have 45 days after Epic training to complete required Epic Certification/Accreditation. Training and certification timeline must be completed with 90 days of employment

Experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice environment

Able to rapidly solve IT systems problems that interfere with or disable clinical operations

Ability to identify and triage issues appropriately

Ability to organize and prioritize concurrent responsibilities and demands

Ability to use initiative and sound judgment in carrying out responsibilities

Ability to meet timelines for assigned tasks

Ability to train others in how to use systems

Ability to build relationships while maintaining appropriate boundaries

Ability to work in a complex, fast paced, health care environment

Demonstrated interest in advancing technical capability

Customer service skills