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Digital Federal Credit Union · 2 weeks ago

Branch Team Leader, Framingham, MA, Full-Time, Onsite

Framingham, MA

Full-time

Onsite

Mid Level

$26.60/hr - $30/hr

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across the United States. The Branch Team Leader will support branch operations and contribute to a positive sales and service culture by effectively leading the teller staff and managing branch performance to help members achieve their financial goals.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Supervision of the teller line staff. This includes coaching, developing , career growth, hiring, disciplining, writing and delivering periodic and annual evaluations. Provide Supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints

Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Assure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time

Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options

Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information

Respond to all member complaints and concerns in a timely manner

Perform Teller duties as needed. Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines

Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification

Support the auditing of all membership applications, account maintenance forms, new account applications and completed loan files

Provide coverage in other DCU areas such as other branches, Information Center, or support departments

Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur

Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify and submit efficiency and process improvement ideas

Perform other job-related duties as assigned