The Westin Riverfront Resort & Spa · 2 weeks ago
Guest Services Manager
Avon, CO
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
2+ years expThe Westin Riverfront Resort & Spa is seeking a Guest Services Manager to own the guest experience from arrival to departure. This role involves leading the guest services team, overseeing daily operations, and ensuring exceptional service standards throughout the resort.
Hospitality
Responsibilities
Lead, coach, and empower the guest services team, with a strong focus on valet and shuttle operations, fostering accountability, engagement, and service excellence
Oversee daily operations to ensure smooth guest flow, timely shuttle service, and flawless handling of vehicles and guest requests
Manage staffing, scheduling, and labor budgets while maintaining operational efficiency and exceptional service standards
Monitor guest feedback and service audits to drive continuous improvement and handle service recovery with professionalism
Collaborate with front desk, housekeeping, and other departments to coordinate arrivals, departures, VIP services, and Marriott Bonvoy benefits seamlessly
Qualification
Required
Legally authorized to work in the United States on an ongoing basis, without a specific end date
At least two years of related experience, including one year in a leadership role within a full-service or luxury environment
Confident, service-driven professional with proven success in guest interaction, problem resolution, and team development
Familiarity with Marriott and Westin brand standards
Strong working knowledge of Opera PMS, GXP, and GSS platforms
Excels in communication, financial acumen, and operational efficiency
Leads with emotional intelligence, strategic thinking, and a commitment to delivering exceptional guest experiences
A valid driver's license is required
Preferred
Spanish fluency is a plus
Benefits
Free onsite parking
Marriott room discounts
Marriott Hotel Discounts Worldwide
Winter Incentive Program for full-time employees
Generous Paid Time Off year-round
Three Health Insurance plans
Dental, Vision, & Accident Insurance
Life Insurance
401(K) Plan with a discretionary employer match
$8 Employee Lunches
Career Development Trainings
Discounted Gym Memberships at The Athletic Club Westin
Discounts at Eye Pieces
Corporate Discounts through Perk Spot
Sabbatical Program
$500 Referral Program
Company
The Westin Riverfront Resort & Spa
Located in the heart of Colorado’s Vail Valley, the award-winning Westin Riverfront offers 230 guest residences and more than 23,000 square feet of indoor & outdoor event space.
Founded in 2008Avon, CO, US
201-500 employees
H1B Sponsorship
The Westin Riverfront Resort & Spa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (3)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase