Coretelligent · 2 days ago
Manager, Client Lifecycle
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $115K/yr
5+ years expCoretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity and private cloud services. The Manager, Client Lifecycle oversees the team responsible for guiding clients through onboarding and deployment, ensuring a seamless experience while supporting internal teams for long-term success.
Cloud Data ServicesIT InfrastructurePrivate CloudService Industry
Responsibilities
Lead and develop the Client Lifecycle team, ensuring consistent execution of onboarding, deployment, documentation, and transition workflows
Oversee tooling deployments and platform configuration across ServiceNow, Liongard, LogicMonitor, and Coretelligent’s standard technology stack
Ensure accurate client documentation and smooth handoffs between Lifecycle, Engineering, Security, Professional Services, and Client Success teams
Build, refine, and standardize lifecycle processes, SLAs, templates, and communication workflows to improve predictability and efficiency
Monitor onboarding progress, risks, cycle times, and readiness metrics; drive early escalation and corrective action as needed
Improve cross-functional visibility by maintaining dashboards, reporting, and metrics tied to onboarding throughput, documentation quality, and operational health
Identify friction points or delays in onboarding and implement process enhancements in collaboration with leadership
Partner closely with internal teams to coordinate timelines, reduce bottlenecks, resolve dependencies, and ensure alignment across departments
Drive continuous improvement initiatives that enhance client experience, reduce onboarding defects, and increase operational scalability
Qualification
Required
5–7 years of experience in client onboarding, service delivery, project coordination, or lifecycle operations within an MSP, MSSP, SaaS, or IT services environment
2+ years of people leadership experience (team lead or manager) with responsibility for coaching, development, and performance oversight
Strong understanding of IT infrastructure, networking, monitoring, and/or security tooling deployments
Hands-on experience using systems such as ServiceNow (ITSM/CMDB), Liongard, LogicMonitor, or similar operational platforms
Demonstrated ability to build or mature operational processes, workflows, and delivery frameworks
Excellent communication skills with the ability to explain technical information clearly to both internal teams and clients
Highly organized with strong documentation discipline and a focus on process consistency and quality
Proven ability to drive cross-functional alignment and lead teams through ambiguity and complex onboarding scenarios
Benefits
Health, Dental, & Vision
Flexible Spending Account (FSA)
401k
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Life Insurance
Disability Insurance
Paid Parental Leave
Holiday Pay
Flexible Vacation & Sick Days
Fourteen holidays, including a day off on your birthday
Flexible vacation
Spot bonuses for demonstrated excellence
Community and social events
Learning and development
Flexible working life
$100 well-being allowance
Other health & wellness perks
Company
Coretelligent
Coretelligent is a IT support company which provides exhaustive IT and private cloud services.
201-500 employees
H1B Sponsorship
Coretelligent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Veronis Suhler Stevenson
2021-10-21Acquired
2016-11-29Private Equity
Leadership Team
Kevin Routhier
Founder, President, and CEO
Guido Timmerman
Chief Revenue Officer
Recent News
2025-09-22
2025-06-11
2025-06-10
Company data provided by crunchbase