ASM Global · 1 month ago
Senior Event Manager
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
3+ years expASM Global is a leading venue management company, and they are seeking a Senior Event Manager to oversee the successful execution of meetings and conventions at the Pennsylvania Convention Center. This role involves coordinating services, managing multiple events, and providing exceptional customer service throughout the event planning and execution process.
Entertainment
Responsibilities
Assists with supervision of Event Managers and Event Coordinators
Meets with customer to plan and organize assigned meetings and/or events
Coordinates activities with the various service contractors for assigned meetings and/or events
In absence of DOE assign events to event management team
Provide exceptional customer service, hospitality, and prompt attention to the customer’s needs
Provide timely and accurate information necessary to produce the event
Manage multiple events and phases of event production
Act as key contact with the customer for communication and logistical requirements from planning process through the execution of the event
Implements facility rules, regulations policies and procedures
Anticipates problems and appropriate solutions
Review and approve all event requirements prior to their distribution at the weekly staff meeting
Guide customer in preparation of events by interpreting and explaining contract provisions, policies, and procedures
Inform customer as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
Provide clear, concise, and timely communication of detailed requirements to operational departments. Assists in scheduling operational set-ups to provide equipment or service needs
Monitor and supervise facility set-up as required
Assists in training event services staff
Serves as primary or secondary liaison between customers and facility departments
Monitor in-house events, maintaining close contact with customers and facility staff to ensure successful events
Attend appropriate planning, organization and other event and facility meetings in support of facility operations
Supports the departments secondary event manager program
Accessibility through email, phone, or cell phone 24 hours per day, including holidays, in the event of an emergency impacting the assigned events
Collaborate with the Pennsylvania Convention Visitors Bureau (PHLCVB), contractors, and internal partners
Manage event related decisions based on PCC/ASM Global policies and procedures
Maintain awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor
Ensure the availability of PCC/ASM Global equipment contracted for customer’s use
Serves as manager on duty as required
Works extended/irregular hours including nights, weekends and holidays as needed
Promotes and fulfills ASM Global goals and brand promise
Participates in safety programs to achieve safety goals
Assists the department and organization with various projects and special assignments as needed
Assists the event team with but not limited to covering primary, secondary shifts and event floor manager reasonability’s, interacting with exhibitors and administrative duties related to events
Performs other assigned duties as required, functions and special projects as assigned by the Director of Event Management & Business Analysis
Qualification
Required
Bachelor's Degree in hospitality, business, facility management or related field
Minimum 3 years of experience in the hospitality industry and/or customer service
Minimum 3 years of event planning, meeting planning, or production experience
Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills
Excellent negotiation skills
Excellent business judgment and willingness to make timely decisions
Excellent planning, organizing, and prioritizing work activities, using time efficiently and develop realistic action plans
Ability to work independently with minimal supervision
Ability to multi-task effectively and efficiently
Must be self-motivated
Ability to work within the Ungerboeck Event Management software (EBMS) application (after training)
Ability to identify and resolve problems in a timely manner gathers and analyzes information accurately and skillfully
Must be energetic, forward-thinking, creative individual with high ethical standards
Ability and willingness to work extended hours and varying work schedule (i.e., evenings, weekends, and holidays), as required overseeing assigned events
Must portray an appropriate professional image and attitude
Strong computer skills
Working knowledge of event booking and scheduling software, spreadsheet software and word processing software
Proficient in Microsoft Word, Excel, and PowerPoint
Preferred
CMP (Certified Meeting Planner)
Company
ASM Global
ASM Global is the world’s leading venue management company and producer of live event experiences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryce G. Townsend
Senior Vice President, Commercial Partnerships
Natalie Sharp
Vice President Commercial Partnership Activation
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