Optiv · 4 weeks ago
Resource Manager | Remote, USA
United States
Full-time
Remote
Mid, Senior Level
3+ years expOptiv Security Inc. is seeking a Resource Manager to join their Resource Management Office. This role involves planning and allocating services professionals, collaborating across various departments, and enhancing the staffing process to support Optiv's security services.
ConsultingTraining
Responsibilities
Optiv’s Resource Managers are responsible for the planning and allocation of Services professionals including more complex, multi domain, and multi-vendor resourcing
This role requires an infinite amount of collaboration within the Resource Management Office (RMO) organization and across various departments, such as the Project Management Office (PMO), Practice Domains, Practice Areas, Delivery teams, Operations teams and more
Possess a deep understanding of Resource Management Best Practices, Project Requirements, Employee Skillsets to Support and Deliver Optiv Solutions, Cost / Gross Profit (Rate cards, Margins, etc.)
The Resource Managers require both a tactical and strategic mindset to identify opportunities, gaps and areas for improvement
Recognize and quantify Optiv’s cyber security staffing needs and co-ordinate the placement of in-house professionals and third-party contractors across multiple Security Services
Play a core role in the growth and management of the Resource Management capability, development of its function to improve client and employee experience
Facilitate the fulfillment of staffing requests and prioritizing resource requests, working with leadership and other team members to ensure the right staff assignments are made in right timeframes
Maximize utilization
Increase visibility of availability
Assess skills/certifications against pipeline, business needs and market trends
Support the tactical functions associated with the collection of and maintenance of resource and project data used to support resource management
Ensure FTE and/or third-party staffing needs are filled in a timely manner working with Acquisition, Delivery Practices, and third-party agencies
Develop career progression plans with stakeholders
Coordinate candidate sourcing, and interviewing
Onboarding of subcontractors
Provide Tier 1 (basic) escalation support
Able to provide supervisory backup support
Provide process KPI data and metrics
Mentor & train team members
Solicit vendor performance feedback
This person must understand the following activities and why they are being performed. This person will be able to successfully complete these activities with minimal assistance:
Scheduling
Advise Practice Leaders and other designated business leaders on the identification and assignment of services team members and subcontractors
Review schedule data proactively to maintain high degree of timelines, accuracy, and completeness; collaborate with Practice leadership and PMO to address any data gaps
Identify, assign and manage the schedules of people to projects based on their skills, previous experience, availability, keeping in line with the projects budget
Create and maintain (adding, updating, including adjustments) all resource bookings; this includes future bookings, holiday weeks, pipeline bookings, etc
Ensure billable work is evenly distributed across resources
People & Professional Development
Assist and identify opportunities for training and development, by matching skill gaps with project work in conjunction with bench time
Facilitate technical screenings between the practice, clients, Subject Matter Experts and candidates
Third-party Activity
Manage the relationship with our third-party vendors, negotiate rates, confirm availability
Work with vendor to identify potential subcontractors
Help negotiate rates with clients and cost with vendors to protect margin thresholds
Onboard subcontractors
Provide scoping details to the SOW development team for sub-sow (statement of work) generation
Assist with the creation and review of completed sub-sows, aligning 3rd party Sub-sows to primary client SOWS
Problem Solving & Escalations
Escalate potential staffing conflicts, sensitive, or high-risk situations to the Practice leadership team and/or their manager, as appropriate
Handle escalations regarding subcontractor performance by working with vendors, PMO and the practice
Communication & Collaboration
Support the Practice and PMO by providing quality resources and to help ensure project timelines and budgets are met
Conduct Resource Staffing & Interlock status meetings. Prepare and distribute materials; and capture all follow up actions and notes
Notify project managers when resources are ready to begin
Manage stakeholder expectations
Consistently delivering an exceptional customer experience, even in times of high volume, ambiguity, or adversity
Communicate with sales to understand staff augmentation needs/expectations
Actively contribute and collaborate with the RMO team to enhance the RMO organization
Collaborate with the practice and PMO, maintain partnerships and keep them updated on the status of deals and work with them through any issues
Advise delivery personnel on relevant business factors that should be considered as they seek future assignments
Data Analysis
Provide insights on skills gaps, new hire traction, and priority staffing
Analyzing broad sets of deployment data to identify meaningful trends, root causes, or opportunities for operational improvement
Provide visibility on availability and capacity to the Practice to support upcoming initiatives
Utilize data to provide insights and recommendations on areas of improvement and enhancements
Provide Practice leadership with observed trends, opportunities for improvement, and areas of concern related to their designated business area
Capacity Planning
Maintain detailed knowledge of skillsets and competencies aligned to designated business area
Provide visibility on availability and capacity to the Practice to support upcoming initiatives
Processes & Reporting
Execution of resource management processes and the overall delivery of RM services to the business - primarily in engagement alignment, operational support and key business activities as identified by Optiv and the RMO
Maintain high-level proficiency in all resource management tools and processes
Prioritizing work, leveraging team members, and managing stakeholder expectations effectively
Perform standard RMO reporting, for example: rosters, schedules, availability, priority staffing, and scheduled utilization
Understand the financial aspects of Optiv, a professional services organization. Including how Optiv calculates utilization targets and how they impact our business
Perform other duties as assigned
Qualification
Required
Bachelor's degree
Solid oral and written communication skills
Strong organizational skills, the ability to multi-task, and attention to detail
Must be self-motivated and able to work both independently and within a team environment
Must be able to maintain a high level of confidentiality
Willingness to travel up to 25% of the time for meetings
Experience in a professional services organization
Experience in recruiting or working with vendors/staffing agency/sub-contractors
Resource management (2-4 years) or knowledge/training or experience with Human Resources laws and regulations, or similar experience
Minimum 3 years of broad Information Security experience
Experience tracking candidates in electronic applicant tracking systems
Experience in mentoring/coaching and leading team members
Preferred
Resource Management Certified Professional
Benefits
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
Company
Optiv
Optiv is a cyber security solutions provider in North America that help clients plan, build and run successful cyber security programs.
1001-5000 employees
H1B Sponsorship
Optiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (9)
2022 (11)
2021 (20)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CVC Capital PartnersSverica Capital
2023-05-31Debt Financing
2017-01-01Series Unknown
2016-12-05Acquired
Leadership Team
Julie Talbot-Hubbard
Senior Vice President, Cyber Protection and Identity
James Turgal
Vice President, Cyber Risk, Strategy & Board Relations
Recent News
MarketScreener
2025-11-12
Company data provided by crunchbase