Hearst Newspapers ยท 2 weeks ago
Client Solutions Program Manager
4849 Greenville Avenue, Dallas, TX, 75206, US
Full-time
Hybrid
Mid, Senior Level
5+ years expHomecare Homebase is dedicated to helping clients overcome business and technological challenges in homecare. The Client Solutions Program Manager will translate product strategy into operational reality, ensuring effective development, launch, and performance of the Personal Care offering.
AdvertisingJournalismMarketingNewsSocial Media
No H1B
U.S. Citizen Only
Responsibilities
Lead cross-functional coordination across Product, Engineering, Operations, QA, and client-facing teams contributing to the Personal Care product; maintain alignment into timelines, dependencies, risks, and delivery milestones across multiple workstreams; establish clear communication cadences and artifacts to ensure alignment and accountability throughout the development lifecycle
Develop deep mastery of Personal Care product requirements and intended user workflows; translate product requirements into operational use cases, workflow definitions, and acceptance criteria; identify gaps, risks, or misalignment between product functionality and real-world operational needs, and drive resolution
Define and manage internal and client-facing testing scenarios, including UAT-style validation; partner with QA and Engineering to ensure defects are triaged, prioritized, and resolved appropriately; confirm that the product meets both functional requirements and operational objectives before release
Ensure product design aligns with scalable, supportable operational workflows; develop initial SOPs, workflow documentation, and training requirements to support launch; represent operational perspectives during product decision-making to ensure long-term feasibility
Uphold CARES core values and foster a positive workplace culture
Serve as the operational owner for the Personal Care line of business; monitor and manage key performance indicators related to adoption, efficiency, quality, and customer outcomes; identify and address operational risks, bottlenecks, or performance gaps impacting delivery
Lead data-informed initiatives to improve workflow efficiency, quality consistency, and scalability; apply operational excellence principles to drive measurable improvements over time; ensure operational processes evolve in step with product enhancements and business growth
Partner with Product to provide structured post-launch feedback that informs roadmap decisions; collaborate with Operations, Engineering, and Support teams to maintain stability and resolve issues at scale; align operational goals with broader organizational priorities and customer commitments
Maintain and evolve SOPs, workflows, and training materials for Personal Care operations; lead operational training efforts and support adoption of new processes or product enhancements; ensure consistent execution of best practices and operational standards across teams
Uphold CARES core values and foster a positive workplace culture
Qualification
Required
5+ years of experience in program management, product delivery, business analysis, or operations leadership
Proven Experience leading or coordinating multi-workstream product development or operational readiness efforts
Strong capability in requirements analysis, workflow design, and functional validation
Excellent communication skills with the ability to influence across disciplines
Demonstrated ownership mindset and ability to drive complex initiatives to completion
Bachelor's degree in business or a related field
Current driver's license and ability to rent a vehicle
Preferred
Experience in personal care, home care, home health, healthcare operations, or healthcare SaaS
Familiarity with operational excellence or continuous improvement methodologies (Lean, Six Sigma, Kaizen)
Experience supporting or leading operational teams through new product or workflow launches
Benefits
Competitive pay
Robust benefits
Professional development opportunities
Flexibility
A company that gives back
Company
Hearst Newspapers
Hearst Newspapers is the division in charge of Hearst's newspapers, local digital marketing service businesses, and directories.
Founded in 1887New York, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carson S.
HR Business Partner
Laura Wilson
Director Major Account Partnerships
Recent News
2025-11-20
2025-05-23
2025-04-13
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