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Onni Group of Companies · 3 weeks ago

Courtesy Patrol Agent - Overnight

Seattle

Full-time

Onsite

New Grad, Entry Level

$24/hr - $25/hr

Onni Group of Companies is a well-established organization focused on building communities across North America. They are seeking a Courtesy Patrol Agent to secure assigned posts, welcome guests, and ensure safety and security within the property.

Real Estate

Responsibilities

Responsible for securing assigned posts at entry points and welcoming and greeting guests

Ensure guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures

Remind guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment

Assist front desk agents with situations throughout the property

Roam the entire property on foot; monitoring and promptly reporting or solving issues

Manage conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts

Assess and determine the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handle such issues with dignity and respect and recognize when these situations become a safety or security concern

Take appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority

Respond to emergencies on the property and take necessary steps to report or correct the situation

Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follow up with guests or employees to ensure total satisfaction

Assist with all medical emergencies large or small, administer first aid to guests and employees and recognize when emergency medical assistance needs to be contacted

Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property

Maintain an inventory of lost and found property. Own communication with guests in person, over the phone, or through email, and prepare shipments of property to return to guests

Record all daily activity on a typed Daily Activity Report

Perform other duties as required

Qualification

Customer Service SkillsEnglish communication skillsHospitality Industry knowledgeMicrosoft Office applicationsSafetySecurity regulationsPositive personalitySelf-starter