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SCITON · 1 day ago

Field Service Engineer - Dallas, TX

Texas, United States

Full-time

Onsite

Entry, Mid Level

$100K/yr - $110K/yr

2+ years exp

SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. This role offers the opportunity to work hands-on with advanced medical laser systems while supporting customers, requiring 100% travel and a strong passion for technical problem-solving and customer service.

Health CareLaserMachinery ManufacturingManufacturingMedicalMedical Device

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Install, service and maintain medical laser systems; Nd :YAG , Er:YAG and intense pulsed light

Provide professional, courteous, enthusiastic, prompt, and skilled technical service to Sciton customers

Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton customers encountering technical problems

Respond to service requests and ensure on-site repair within 48 hours

Ability to manage and assist in the shipment of service parts to customer sites

Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems

Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures

Build trust with customers by ensuring integrity and accountability

Partner with cross-functional Sciton departments to ensure comprehensive, coordinated, and effective communication and support approaches

Qualification

Electronic equipment troubleshootingMedical devices experienceMicrosoft Office proficiencyCustomer service skillsPrioritization skillsMulti-tasking skillsCommunication skills

Required

Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully

Electronic equipment/system troubleshooting

Proficiency in the Microsoft Office suite required

Prioritization and multi-tasking skills required

Excellent communication, customer interaction and phone interaction skills required

Bachelor's or Associate degree in Electronics, Laser Technology or equivalent with a minimum of 2+ years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience

Preferred

Medical devices experience a strong plus

Benefits

Equity/stock incentive programs

Profit-sharing bonus

Comprehensive benefits package

401K with matching

Company

SCITON

Sciton designs and manufactures advanced lasers and light sources for aesthetic medical purposes.

Founded in 1996

Palo Alto, California, USA

501-1000 employees

http://www.sciton.com

H1B Sponsorship

SCITON has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (2)

2022 (2)

2020 (3)