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Vital Farms · 2 weeks ago

Customer Sales Analyst, Kroger & Harris Teeter

Cincinnati, Ohio

Full-time

Hybrid

Entry Level

$65K/yr - $85K/yr

1+ years exp

Vital Farms is a Certified B Corporation that focuses on ethically produced foods nationwide. The Customer Sales Analyst will support the growth of Vital Farms' grocery presence by managing sales operations, analytics, and customer interactions to enhance operational efficiency and drive business results.

AgricultureFarmingFood and BeverageOrganic Food

Responsibilities

Monitor orders, fill rates, and forecast accuracy, escalating risks early to ensure high customer service levels

Collaborate with supply chain & customer service teams to address out-of-stocks and improve operational efficiency

Create & manage distributor orders for DSD divisions

Develop weekly and/or monthly reports on sales, shopper marketing, distribution, and promotional effectiveness

Leverage syndicated data (Circana) and retailer systems (84.51/Stratum) to uncover growth opportunities, deep dive category performance, and recommend action items based on insights

Work closely with COE including Sr. Retail Insights team focused on creating customer centric solutions supporting Harris Teeter & Kroger

Review, analyze, and resolve trade deductions in partnership with account managers, finance, and customers

Track recurring deduction issues & recommend fixes that improve process to reduce future claims

Update internal trade system to improve spend accuracy, stay on budget, maintain contract compliance as well as submit promotions in Kroger’s system

Support the development of customer-facing presentations and, where appropriate, participate in meetings

Assist with category reviews & joint business planning discussions to learn firsthand how retailers and brands collaborate

Participate in internal sales meetings along with team scorecards & presentations

Qualification

Sales AnalyticsSupply Chain ManagementExcel ProficiencyKroger Systems ExperienceSyndicated Data ExposureCommunication SkillsOrganizational SkillsTeamworkAdaptability

Required

Bachelor's degree in business, finance, supply chain, marketing or other related fields

1–2 years of CPG experience in sales support, supply chain, trade deductions, finance, or analytics

Ability to travel for customer & internal meetings, including training, etc. (anticipating 25% travel)

Must be located or willing to relocate within a commutable distance to Cincinnati, OH

Strong analytical skills with proficiency in Excel & PowerPoint

Excellent organizational skills with attention to detail & ability to manage multiple priorities

Strong communication and interpersonal skills, with the confidence to engage in cross-functional teamwork

Curiosity, adaptability, and a growth mindset — you're eager to learn the grocery/CPG industry and grow into a sales leadership role

Alignment with Vital Farms' values: teamwork, accountability, and pride in building something meaningful

Proven ability to work independently, as well as collaboratively

Highly adaptable & resourceful

You're no hero – You know the power of teamwork and celebrate the work of others before your own

You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of

You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day

You can walk in someone else's boots – You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table

You don't walk on eggshells – You're not afraid to leave the bullsh*t behind and have honest conversations