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Breg · 3 weeks ago

Field Service Representative (Orange County, CA)

Irvine, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $25/hr

Breg is dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. They are currently seeking a Field Service Representative to perform equipment delivery, patient fitting, and inventory management while ensuring high standards of patient care.

Health CareManufacturingMedicalSports

No H1B

Responsibilities

Performs the delivery and set up of ancillary equipment

Performs the measuring and fitting of orthopedic products; fits/instructs patients in other ancillary DME products

Provides inventory management services to customers, including ordering and returning product as needed. Provides delivery estimation dates and ongoing communication

Prepares, gathers and submits paperwork for insurance billing purposes ensuring accuracy and timeliness of receipt. Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards

Ensures highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required

Evaluates orthotic device on patient and makes adjustments to assure fit, function, and quality of work

Utilizes Breg Vision and Breg Claims System as applicable to support daily operations

Prepares daily, weekly and monthly reports for management review. Analyses reports and data for trends and patterns. Suggests areas for improvement including processes and procedures

Collaborate with cross-functional teams to drive excellence in patient care and business solutions

Qualification

Patient careInsurance billingInventory managementTechnical competenceCommunication skillsCollaborationProblem-solving

Required

Minimum high school diploma or equivalent required

Some experience desired, but not required. Applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing or other related service oriented work

Computer proficient to include web browser/internet search, MS Outlook, Word and Excel capabilities

Technical competence includes the ability to learn new software and systems

Must have a valid driver's license and safe driving record

May be required to have a personal vehicle that meets company standards

Breg's Medicare accreditation status requires its employees in close physical contact with patients (Direct Care) to maintain certain immunizations, health screenings and related trainings, criminal and motor vehicle records, and valid automobile insurance

A passion for innovation and a commitment to Breg's mission to Keep Moving Forward